Why cannot I access the 'www.windowslivehelp.com' forums?

Question

I sent an "abuse" message to '******@hotmail.com', and the "boiler-plate" reply directed me to the 'www.windowslivehelp.com' web-site.

However, although my computer can find an IP-address for that web-site, viz:

Name:    windowslivehelp.com

Address:  65.54.160.60

Aliases:  www.windowslivehelp.com

all my attempts to access that web-site (using Internet Explorer) only produce an error-message.

I've tried this on several computers, always with the same "null" result.

Help!

Answer 1

> Windows Live help is also provided in Microsoft Community,

 

Interesting to know, but that is not an answer to my question, in where the 'windowslivehelp.com' web-site is promoted in an auto-response message to any E-mail sent to the 'abuse' at 'live.com' (or 'microsoft.com' or 'outlook.com' or ... ) E-mail ID.  If that "boiler-plate" message is incorrect, then either it needs to be changed, or else the promoted web-site needs to be made available.

 

> you may post the same question here for further assistance with this issue.

> http://answers.microsoft.com/en-us/outlook_com

 

Again, this is an interesting comment, but it is not an answer to my question, which I believe should "stay" in this forum, rather than being replicated in some other area.

 

Answer 2

> Apparently there is an issue with this website.

 

Strongly Agree.

 

> Since you have tried it from more than one machine

> you can pretty safely assume that it isn't you, but the site itself.

 

Somewhat agree.  My multiple machines are connected through the same ISP.

So, there is a slight possibility that it could be an issue between my ISP's network and Microsoft's network.

 

Can you tell me if you can successfully access: http://WindowsLiveHelp.com ?

 

That's the web-site that is referenced in a "boiler-plate" auto-response to any E-mail sent to the 'abuse' ID at 'hotmail.com' (or 'live.com' or 'outlook.com' or ...)

 

Then, tell me if your iSP is BELL or ROGERS or VERIZON or some other major one.

 

Thanks.

Answer 3

I just tested myself so that I could see the message verbatim. I have posted a topic myself to see if there is a reason for this or if it is just a template typo. Just as a note, this particular sub-forum does pertain to Windows 7 issues and this issue isn't.

Cheers.

Answer 4

> I just tested myself so that I could see the message verbatim.

 

Which did you try:

1. an E-mail to 'abuse' at 'live.com', to get the "boiler-plate" response?
2. using Internet Explorer under Windows 7 to try to access the 'www.WindowsLiveHelp.com' web-site?

 

What results did you get?

 

> I have posted a topic myself to see if there is a reason for this or if it is just a template typo.

 

Do a 'BING' (or 'GOOGLE') search for the string 'windowslivehelp.com', and you'll find lots of "old" postings that point to URLs on that web-site.  So, at some past time, that web-site WAS "live".

 

> a template typo

 

Do you think that the author of the "boiler-plate" message would have checked the URL before referencing it?  Would the author's manager have "signed-off" on the work of the author?

Would Microsoft's "Quality Assurance" team have independently reviewed the message, before the message was allowed to become "public" ?   Typo?  Only if the author, the manager, and the QA team were "asleep-at-the-switch".

 

> Just as a note, this particular sub-forum does pertain to Windows 7 issues and this issue isn't.

 

Really? Use any version of IE supported by Windows 7 to try to access the web-site, to demonstrate the issue.

 

Jut don't expect the issue to be investigated if you use Windows Vista/XP/2000/ME/98 -- all are Microsoft products for which "mainstream support" officially has ended.