Remote desktop connection doesn't display

Question

Hi All,

My remote desktop connection to my work computer no longer works correctly on my PC . I get asked my user credentials, which I've tested if I enter in the wrong password doesn't work....

When I do enter it correctly, it tries to connect, and I get the this screen, and then NOTHING....

If i try to connect again, i get a "This computer can't connect to the remove computer." error as seen below.

I know my work computer is setup correctly as I can connect on my wife's windows 8 laptop.

So I have a feeling its something to do with my display driver, but I have ensured I've got the latest version of that.

I've followed Why can’t I connect using Remote Desktop Connection? and found my firewall didn't have remote desktop connection allowed, which I've enabled, rebooted and still not working.

Can anyone suggest anything that may help.

Thanks.

Lance.

Answer 1

Hello Hyperlance,

Thank you for the update.

If issue is still persisting you may try the steps mentioned in the following link and check if it helps.

Problems with RDP on Windows 7 host + how do you "reinstall" remote desktop services

http://social.technet.microsoft.com/Forums/windows/en-US/5fa4bf1f-5c79-4d84-939f-89aadd28954a/problems-with-rdp-on-windows-7-host-how-do-you-reinstall-remote-desktop-services?forum=w7itprogeneral

Connect to another computer using Remote Desktop Connection

http://windows.microsoft.com/en-us/windows/connect-using-remote-desktop-connection#connect-using-remote-desktop-connection=windows-7

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

Thank you.

Answer 2

I just tried with my sons windows 7 laptop, and I can connect. Came back to my PC and still no joy.

Answer 3

Hello Hyperlance,

Thank you for posting your query on Microsoft Community forum. I would like to appreciate you for the efforts which you took to fix your problem and thank you for providing the detailed information about your issue to us.

Try the below mentioned steps and see if it helps.

I would suggest you to perform clean boot and then try to disable security software temporarily, if any installed on your computer and then try to connect remote desktop.

Step 1

Perform clean boot.

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135/en-us

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Step 2

Disable Security Software Temporarily.

Disable anti-virus ****

http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Hope this would help. If issue still persists post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.

Thank you.

Answer 4

Hi Ramesh,

I did a clean boot and still didn't work.

I run MSE and disabled realtime protection and still didn't work.

So at a loss still.

Lance

Answer 5

Hello Hyperlance,

Thank you for keeping us updated about the issue.

If issue is still persisting I need some more information so that I can provide you further troubleshooting steps.

Which version of Windows 7 you are using?

You can also refer to the below mentioned Microsoft article and check if it helps.

---

Remote Desktop Connection: frequently asked questions

http://windows.microsoft.com/en-us/windows/remote-desktop-connection-faq#1TC=windows-7

Remote Desktop Connection

http://windows.microsoft.com/en-us/windows7/products/features/remote-desktop-connection

Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.

Thank you.