Cannot install updates, error code 800706F7

Question

I have 19 critical updates that cannot be processed and I get the error code 800706F7. I have tried the troubleshooter and Fix-it and neither resolved the problem. In addition, I also get from the Windows Activation Tech message that I may not be running Genuine Windows. The activation process has never completed. Also, I have IE 11 installed but cannot access it either. I just receive a fast flash on the page. I don't know if these problems are all related, or not. I have Windows 7 Home premium 64 bit purchased on 10/2011 with everything pre-installed. I have used Mozilla firefox and Avast Internet Security from the beginning. I have Malwarebytes Anti-Malware installed which recently found malware and removed it. I also have CCleaner installed and recently ran it hoping it would help with these problems. Java version 8, update 25 and Adobe Flash Player 15 are also installed. I hope someone can help as I find this very frustrating and am also concerned that I am not receiving the critical updates. Thank you.

Answer 1

My computer problems turned out to be massive. I finally had to have outside assistance and re-install the operating system. I appreciate all the suggestions and assistance provided here. Thank you all who responded.

Answer 2

Christopher

The update you highlight has  caused a lot of users problems so it is no surprise that it helped you with your problem. However the appearance of problems displaying error code 800706F7 predates  the December updates so removing KB3004394 is not going to solve all problems where this error code is displayed. It may highlight a problem with Windows Root Certificates on the affected computer.

Answer 3

ChristopherTassa, thank you for your systematic troubleshooting, as the removal of MicroSHAFT's KB3004394 update worked like a charm! You should send their tech support a bill for your time! :)

Answer 4

I too have this problem, should I do the same Gerry?

Answer 5

I think there is a problem with the update KB3004394. I read this post and uninstalled it from my ASUS netbook running Windows 7 Home Premium. Works like it's old self now and all other updates were installed without any further problems.......Thank-you Christopher Tassa!