USB drivers not loading - Error Code 10 in device manager

Question

Hello everyone. I am using Windows 8.1 64 bit on Dell Inspiron N5110

From the past few days, I am experiencing a problem with USB drivers. When I start my PC, two USB drivers have a yellow exclamation mark next to them in device manager. As expected, the USB ports do NOT work. The respective drivers are:

Renesas USB 3.0 eXtensible host controller - 0096(Microsoft)

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26

The device manager looks like this:

When I right click them and see properties, they display messages as below:

Now if I uninstall the drivers, plug in a USB device and "Scan for Hardware Changes", all the drivers, including the above two, load absolutely fine and everything works fine. The device manager shows as follows:

Now when I shut down my laptop and restart it, this problem occurs again.

I have seen and tried all possible solutions, including installing the drivers again, uninstalling all drivers and restarting the laptop. The problem still remains. I always have to uninstall them and scan for hardware changes to make it work. Anyone got any ideas?

Answer 1

Hi Nikhil,

Thank you for posting your query to Microsoft Community.

I appreciate your efforts in fixing the issue.

Code10 error is generated when Device Manager can't start the hardware device, caused due outdated or corrupted drivers.

What is the make and model of the USB device that you are using?

Let us try the following steps to fix the issue:

Step 1:

Please follow the link below to troubleshoot Common resolutions for Code 10 error

Fix: "This device cannot start" Code 10 error in Device Manager in Windows

http://support.microsoft.com/kb/943104

Step 2:

Download the Chipset drivers from Computer Manufacturer’s website and install them in compatibility mode. There are drivers available for Windows 8 64 Bit.

http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-15r-n5110/drivers?~srd=true&sk=Dell%20Inspiron%20N5110&scat=sup

Refer the steps to install a driver in compatibility mode:

1. Right click on the setup file of the driver and select Properties.
2. Select Compatibility Tab.
3. Place a check mark next to Run this program in Compatibility mode and select the operating system accordingly from the drop down list.
4. Let the driver to install and then check the functionality.

---

Step 2: Install all available Windows Updates, including Optional Updates; this might fix the issue. Refer to the following steps.

1. Press Windows key + X. Select Control Panel.
2. Click on Windows Update.
3. Click Check for Updates. After the scan is complete, click Review optional updates.
4. Click the check box next to the updates, then click Install updates.
5. If prompted, review the license agreement, then click I Accept.
6. Follow the onscreen instructions to download and install the updates.
7. If prompted, reboot your computer.

Additional Information:

---

Make older programs compatible with this version of Windows

http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows

Hope the information is helpful. Write to us for further assistance.

Answer 2

I HAVE SAMEEE PROBLEM I BROUGHT BLUETOOTH HEADSET TODAY AND TRYING TO PAIR IT BUT NOT CONNECTING ANYONE CAN HELP IN THIS ISSUE GOT TIRED

OTHERWISE HAVE TO TAKE IT BACK TO VENDOR

I USE ACER 8.1 SINGLE LANGUAGE 64 BIT OPERATING SYSTEM

THANKS

Answer 3

Hello Tushar,

Thank you for your efforts to help me out. Unfortunately, I tried them out but they don't seem to work. I had earlier seen all posts regarding code 10 error before posting the question. What seems a bit weird is, as I said earlier, if I uninstall USB devices in Device Manager and then scan for hardware changes, then everything works perfect, it is just a fresh restart when drivers are not loaded properly.

As for the make and model of the USB device, I don't think that's the issue because the same devices are recognised when I scan for hardware changes. I am using a WD Elements external hard drive (1TB), and a Sony Pen Drive (16GB)

Thank You

Answer 4

Hi Aijaz

Thank you for contacting Microsoft Community.

Please answer the questions that follow to help me understand the exact scenario:

What is the model of your computer?

What is the make and model of your Bluetooth headset?

Please visit the link below which talks about issues with Bluetooth enabled device.

Why isn't Windows finding my Bluetooth or other wireless device?

**http://windows.microsoft.com/en-in/windows-8/why-isnt-windows-finding-device**

Please get back to us for further assistance.

Answer 5

Hi Nikhil,

Sorry for the late response.

As we have already installed the related drivers, this might be an issue from the Operating system’s aspect.

I **** suggest you to restore the computer to an earlier date. System Restore is a feature in Microsoft Windows that allows the user to revert their computer's state (including system files, installed applications, Windows Registry, and system settings) to that of a previous point in time, which can be used to recover from system malfunctions or other problems.

Refer to the link below and expand Restore your PC to an earlier point in time and follow the instructions.

How to refresh, reset, or restore your PC

**http://windows.microsoft.com/en-in/windows-8/restore-refresh-reset-pc******

---

System Restore Disclaimer: Application /programs that were installed after the last restore point will be lost. You may have to reinstall the application/programs.

---

Please get back to us for further assistance.