USB drivers not loading - Error Code 10 in device manager

Question

Hello everyone. I am using Windows 8.1 64 bit on Dell Inspiron N5110

From the past few days, I am experiencing a problem with USB drivers. When I start my PC, two USB drivers have a yellow exclamation mark next to them in device manager. As expected, the USB ports do NOT work. The respective drivers are:

Renesas USB 3.0 eXtensible host controller - 0096(Microsoft)

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26

The device manager looks like this:

When I right click them and see properties, they display messages as below:

Now if I uninstall the drivers, plug in a USB device and "Scan for Hardware Changes", all the drivers, including the above two, load absolutely fine and everything works fine. The device manager shows as follows:

Now when I shut down my laptop and restart it, this problem occurs again.

I have seen and tried all possible solutions, including installing the drivers again, uninstalling all drivers and restarting the laptop. The problem still remains. I always have to uninstall them and scan for hardware changes to make it work. Anyone got any ideas?

Answer 1

Hello everyone. I am using Windows 8.1 64 bit on Dell Inspiron N5110

From the past few days, I am experiencing a problem with USB drivers. When I start my PC, two USB drivers have a yellow exclamation mark next to them in device manager. As expected, the USB ports do NOT work. The respective drivers are:

Renesas USB 3.0 eXtensible host controller - 0096(Microsoft)

Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26

The device manager looks like this:

When I right click them and see properties, they display messages as below:

Now if I uninstall the drivers, plug in a USB device and "Scan for Hardware Changes", all the drivers, including the above two, load absolutely fine and everything works fine. The device manager shows as follows:

Now when I shut down my laptop and restart it, this problem occurs again.

I have seen and tried all possible solutions, including installing the drivers again, uninstalling all drivers and restarting the laptop. The problem still remains. I always have to uninstall them and scan for hardware changes to make it work. Anyone got any ideas?

The usb driver chipdea controller is installed but not working due to error code 10

Answer 2

For Renesas PCIe cards (uPD720202 chipset), a firmware upgrade may be required. It is very easy to apply this on your own, by downloading "201_Rear.zip" from Intel's web site:

https://downloadcenter.intel.com/download/22775/USB-3-0-Renesas-Electronics-USB-3-0-Firmware-Updates

Intel's utility software worked fine with my OEM Renesas USB 3.0 controller on Windows 10 Pro 64bit.