MSI file installation fails on server

Question

Below is not a complete log, issue is installing MSI file fails and installation rolls back

01/14/2021 10:11:27.307 [8016]: ACE[1]: Type = 0x00, Flags = 010, Mask = 001f01ff, SID = S-1-5-32-544

MSI (s) (50:38) [10:11:27:307]: Closing MSIHANDLE (119) of type 790531 for thread 34104
MSI (s) (50:38) [10:11:27:307]: Creating MSIHANDLE (120) of type 790531 for thread 34104
01/14/2021 10:11:27.307 [8016]: ACE[2]: Type = 0x00, Flags = 010, Mask = 001200a9, SID = S-1-5-32-545

MSI (s) (50:38) [10:11:27:307]: Closing MSIHANDLE (120) of type 790531 for thread 34104
MSI (s) (50:38) [10:11:27:307]: Creating MSIHANDLE (121) of type 790531 for thread 34104
01/14/2021 10:11:27.307 [8016]: ACE[3]: Type = 0x00, Flags = 010, Mask = 001200a9, SID = S-1-15-2-1

MSI (s) (50:38) [10:11:27:308]: Closing MSIHANDLE (121) of type 790531 for thread 34104
MSI (s) (50:38) [10:11:27:308]: Creating MSIHANDLE (122) of type 790531 for thread 34104
01/14/2021 10:11:27.308 [8016]: ACE[4]: Type = 0x00, Flags = 010, Mask = 001200a9, SID = S-1-15-2-2

MSI (s) (50:38) [10:11:27:308]: Closing MSIHANDLE (122) of type 790531 for thread 34104
Action ended 10:11:27: InstallFinalize. Return value 3.
MSI (s) (50:38) [10:11:27:322]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (50:38) [10:11:27:322]: User policy value 'DisableRollback' is 0
MSI (s) (50:38) [10:11:27:322]: Machine policy value 'DisableRollback' is 0
MSI (s) (50:38) [10:11:27:325]: Note: 1: 2318 2:
MSI (s) (50:38) [10:11:27:327]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1378767207,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (50:38) [10:11:27:327]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (50:38) [10:11:27:327]: Executing op: DialogInfo(Type=1,Argument=MDOP MBAM)
MSI (s) (50:38) [10:11:27:327]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back

MSI (s) (50:38) [10:11:31:197]: Closing MSIHANDLE (162) of type 790531 for thread 34104
MSI (s) (50:38) [10:11:31:197]: Entering MsiProvideAssembly. AssemblyName: Microsoft.BitLockerManagement.WmiProviders,version="2.5.1147.0",culture="neutral",publicKeyToken="31BF3856AD364E35",processorArchitecture="AMD64", AppContext: , InstallMode: -4
MSI (s) (50:38) [10:11:31:197]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (50:38) [10:11:31:205]: MsiProvideAssembly is returning: 1607
MSI (s) (50:38) [10:11:31:205]: Creating MSIHANDLE (163) of type 790531 for thread 34104
01/14/2021 10:11:31.205 [8016]: Assembly Install: Entering CAssemblyCache::UninstallAssembly(0, Microsoft.BitLockerManagement.WmiProviders,version="2.5.1147.0",culture="neutral",publicKeyToken="31BF3856AD364E35",processorArchitecture="AMD64")

MSI (s) (50:38) [10:11:31:206]: Closing MSIHANDLE (163) of type 790531 for thread 34104
MSI (s) (50:38) [10:11:31:207]: Creating MSIHANDLE (164) of type 790531 for thread 34104
01/14/2021 10:11:31.207 [8016]: Assembly Install: Exiting CAssemblyCache::UninstallAssembly with hr=00000001

MSI (s) (50:38) [10:11:31:207]: Closing MSIHANDLE (164) of type 790531 for thread 34104
MSI (s) (50:38) [10:11:31:211]: Note: 1: 2318 2:
MSI (s) (50:38) [10:11:31:213]: Note: 1: 2318 2:
MSI (s) (50:38) [10:11:31:214]: No System Restore sequence number for this installation.
MSI (s) (50:38) [10:11:31:214]: Unlocking Server
MSI (s) (50:38) [10:11:31:217]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
MSI (s) (50:38) [10:11:31:217]: Transforming table InstallExecuteSequence.

MSI (s) (50:38) [10:11:31:217]: Note: 1: 2262 2: InstallExecuteSequence 3: -2147287038
MSI (s) (50:38) [10:11:31:218]: Transforming table InstallExecuteSequence.

Action ended 10:11:31: INSTALL. Return value 3.
Property(S): DiskPrompt = MDOP MBAM [1]
Property(S): UpgradeCode = {160A87EA-FDE4-4333-B956-B08421B522A6}
Property(S): OSEDITION = Enterprise

Property(S): ROOTDRIVE = C:\
Property(S): EXECUTEACTION = INSTALL
Property(S): ACTION = INSTALL
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): ProductToBeRegistered = 1
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): ProductState = 5
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): LocalAppDataFolder = C:\Users\ggarrett\AppData\Local\
Property(S): MBAM = C:\Users\ggarrett\Desktop\MBAM2.5_Client_x64_KB4505175.msp
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
MSI (s) (50:38) [10:11:31:242]: Closing MSIHANDLE (1) of type 790542 for thread 34104
MSI (s) (50:38) [10:11:31:242]: Attempting to delete file C:\windows\Installer\258f49fa.msp
MSI (s) (50:38) [10:11:31:243]: Unable to delete the file. LastError = 32
MSI (s) (50:38) [10:11:31:246]: Attempting to delete file C:\windows\Installer\258f49fa.msp
MSI (s) (50:38) [10:11:31:247]: MainEngineThread is returning 1603
MSI (s) (50:10) [10:11:31:249]: RESTART MANAGER: Session closed.
MSI (s) (50:10) [10:11:31:249]: No System Restore sequence number for this installation.
MSI (s) (50:10) [10:11:31:254]: User policy value 'DisableRollback' is 0
MSI (s) (50:10) [10:11:31:254]: Machine policy value 'DisableRollback' is 0
MSI (s) (50:10) [10:11:31:254]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (50:10) [10:11:31:254]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (50:10) [10:11:31:254]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (50:10) [10:11:31:255]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (50:10) [10:11:31:256]: Destroying RemoteAPI object.
MSI (s) (50:A8) [10:11:31:256]: Custom Action Manager thread ending.
MSI (c) (E0:FC) [10:11:31:257]: Back from server. Return value: 1603
MSI (c) (E0:FC) [10:11:31:257]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E0:FC) [10:11:31:257]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 10:11:31: ExecuteAction. Return value 3.
Action ended 10:11:31: INSTALL. Return value 3.
Property(C): DiskPrompt = MDOP MBAM [1]

Property(S): EXECUTEACTION = INSTALL
Property(S): ACTION = INSTALL
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): ProductToBeRegistered = 1
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): ProductState = 5
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): LocalAppDataFolder = C:\Users\ggarrett\AppData\Local\
Property(S): MBAM = C:\Users\ggarrett\Desktop\MBAM2.5_Client_x64_KB4505175.msp
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
MSI (s) (50:38) [10:11:31:242]: Closing MSIHANDLE (1) of type 790542 for thread 34104
MSI (s) (50:38) [10:11:31:242]: Attempting to delete file C:\windows\Installer\258f49fa.msp
MSI (s) (50:38) [10:11:31:243]: Unable to delete the file. LastError = 32
MSI (s) (50:38) [10:11:31:246]: Attempting to delete file C:\windows\Installer\258f49fa.msp
MSI (s) (50:38) [10:11:31:247]: MainEngineThread is returning 1603
MSI (s) (50:10) [10:11:31:249]: RESTART MANAGER: Session closed.
MSI (s) (50:10) [10:11:31:249]: No System Restore sequence number for this installation.
MSI (s) (50:10) [10:11:31:254]: User policy value 'DisableRollback' is 0
MSI (s) (50:10) [10:11:31:254]: Machine policy value 'DisableRollback' is 0
MSI (s) (50:10) [10:11:31:254]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (50:10) [10:11:31:254]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (50:10) [10:11:31:254]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (50:10) [10:11:31:255]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (50:10) [10:11:31:256]: Destroying RemoteAPI object.
MSI (s) (50:A8) [10:11:31:256]: Custom Action Manager thread ending.
MSI (c) (E0:FC) [10:11:31:257]: Back from server. Return value: 1603
MSI (c) (E0:FC) [10:11:31:257]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (E0:FC) [10:11:31:257]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 10:11:31: ExecuteAction. Return value 3.
Action ended 10:11:31: INSTALL. Return value 3.

Answer 1

Hi,
Please refer to this detailed doc about this installation error:
Error 1603 when you try to install a Windows Installer package: A fatal error occurred during installation

Best regards.

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