General Volume Licensing question

Question

General Volume Licensing question

JoFri 41

We've recently moved to O365, and are evaluating our Volume Licensing. We're going to obviously cancel our office product line with volume licensing, but I have a general question about everything else.
(SQL licensing, Windows Server licensing, etc).
If we've been paying for volume licensing for 10 years, and have all of the previous versions of SQL/Windows Server etc. What happens to our current licenses if we cancel our volume license? Do we "own" the licenses we've paid for up until that point (For example Windows Server 2019 licensing currently) and just would no longer receive licenses for the latest and greatest? Or would canceling our volume license essentially cancel all of the licenses we have?

Doc Hall 1 Reputation point

2023-03-07T19:02:29.7566667+00:00

I have a work email that grants me access to our VLSC. I have a new phone lost access to authenticator on the original phone that was used when I created that account. I cannot log in as the only option is to use authenticator. I have gone through password reset, but that does not remove the MFA. Our account admin does not see anything in the VLSC portal where he can remove it either. What are my options?

Doc Hall 1 Reputation point

2023-03-07T19:02:29.7566667+00:00

I have a work email that grants me access to our VLSC. I have a new phone lost access to authenticator on the original phone that was used when I created that account. I cannot log in as the only option is to use authenticator. I have gone through password reset, but that does not remove the MFA. Our account admin does not see anything in the VLSC portal where he can remove it either. What are my options?

Answer 1

Dave Patrick 416.3K MVP

Legal licensing issues cannot be resolved in public forums. You can contact the volume center directly.
https://www.microsoft.com/Licensing/servicecenter/default.aspx

--please don't forget to Accept as answer if the reply is helpful--

JoFri 41 Reputation points

2021-02-11T20:31:43.367+00:00

It's not a legal licensing issue, it's just a general question as to how Microsoft Volume Licensing works.
JoFri 41 Reputation points

2021-02-11T20:35:58.613+00:00

Also.. that link provides no information to contact support:
It redirects to : https://learn.microsoft.com/en-us/licensing/

And offers no support.
Dave Patrick 416.3K Reputation points MVP

2021-02-11T20:40:10.74+00:00

You can call them here.
https://www.microsoft.com/en-us/licensing/existing-customer/activation-centers

--please don't forget to Accept as answer if the reply is helpful--

General Volume Licensing question

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