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Problem with sending attachments

Anonymous
2016-07-06T09:55:40+00:00

I have a problem with sending attachments to some specific recipients.

Recipients receive body of my mail, but attachments are missing.

Only I have this problem in my company.

I tried Insert-Attach File, I tried Drag and Drop option, I tried to send mail from Outlook Web App...didn't help.

Windows for home | Windows 10 | Accessibility

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-08-10T19:23:53+00:00

    HI Nikola,

    Sorry for the delayed reply.

    Based on the message header you sent via private message, the parameter “X-MS-Has-Attach” of these two message headers are shows as below which means the attachment are sent out successfully.  

    X-MS-Has-Attach yes

    To do further troubleshooting, please help us confirm:

    1. The msg files of these two emails: an email withno attachments from the external recipient’s side the other one is an email withattachments from the external recipient’s side (sending by the sender’s smart phone).  You can refer to the following steps to save the msg files (Please upload the msg file to the workspace via private message).
    2. Opens the email in the Outlook client> file > Save as > Save as type: Outlook Message Format – Unicode.
    3. Could you please provide the screenshots of the message trace result on the problematic sender (one with attachments sent successfully via phone and another with no attachments) in the Exchange Admin Center of your Organization?
    4. About “when sender (our employee) send mail via Outlook (same account) from her smart phone (Android), recipient receive attachments”, please check if the user can send out emails with attachments to the same external recipients via Outlook Web App.

    For privacy concerns, I have sent you a private message to collect the information, please click on the link below to access your private message.

    https://answers.microsoft.com/en-us/privatemessages/list

    Thanks,

    Poppy

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  1. Anonymous
    2016-07-22T09:52:53+00:00

    Hi Nikola,

    Do you need further assistance? If so, could you please provide the information I mentioned above?

    Thanks,

    Gary

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  2. Anonymous
    2016-08-10T07:41:30+00:00

    Hi Gary,

    Two weeks ago I sent private message with all information's You asking for. 

    Did You see it?  Is there any information about our problem?

    Many thanks,

    Nikola

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  3. Anonymous
    2016-08-15T08:18:38+00:00

    HI Nikola,

    May I know if you need further assistance? If yes, please provide us the information required when you have time.

    Thanks,

    Poppy

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