I cannot delete the "System queued windows error reporting" file, and it is occupying 12.6 GB. Help urgently needed

Question

Hello everyone,

I cannot delete the "System queued windows error reporting" file, and it is occupying 12.6 GB (Fig. 1).

I go to Disk Cleanup, choose the option to delete the file, and Windows prompt the window: "Are you sure you permanently want to delete these files?". I choose the "Delete Files" option, and the system apparently proceeds to delete the files (Fig. 2).

But then when I check again the Disk Cleanup, the file with 12.6 GB (Fig. 1) is still there! I have done this process several times but the file does not get deleted.

I have already disabled the Windows Error Reporting option in the Local Group Policy Editor (Fig. 3).

Please your help with this issue.

Thanks!

Sebastian

Fig. 1

Fig. 2

Fig.3:

Answer 1

I expect that the answer it "Yes," but did you run Disk Cleanup "As administrator" and not just from a user account with "administrator" privileges?

Take a look in the following locations:

• I believe that the System Queued Windows Error Reporting Files are here:  %ALLUSERSPROFILE%\Microsoft\Windows\WER\ReportQueue
• But they might be here:  %USERPROFILE%\AppData\Local\Microsoft\Windows\WER\ReportQueue

On the system I'm looking at, the above folders, which happen to be empty, are in blue text, which means that any files in them are supposed to be compressed.

If you find your 12GB of files and have difficulty manually deleting them, it's likely to be a permissions problem.  Right-click on a file and select Properties, then take a look at the "Security" tab. 

Be careful when making changes here.  These system files/folders have some fairly esoteric permissions and properties, but the "Administrators" group should have "Full Control" permission, which means that a member of the Administrators group should be able to delete them.

If you have a problem other than permissions, post back with the complete text of the error message.

Answer 2

Hi Sebastian,

Since the issue still persist after performing a clean up on your disk. We suggest disabling Windows Error Reporting and see if it helps. Click here and follow the instructions provided. You can also check the thread System Queued Windows Error Reporting on TechNet that contains similar concern and information about the issue as well.

Looking forward to your response.

Answer 3

Hi Sebastian,

Since the issue still persist after performing a clean up on your disk. We suggest disabling Windows Error Reporting and see if it helps. Click here and follow the instructions provided. You can also check the thread System Queued Windows Error Reporting on TechNet that contains similar concern and information about the issue as well.

Looking forward to your response.

Hi Radney, thanks for your prompt reply. However, as I wrote on my original post, I I had already disabled the Windows Error Reporting option before doing Disk Cleanup.

Please if you have any other solutions it would be highly appreciated.

Best regards,

Sebastian

Answer 4

Hi LemP, thanks for your help.

This is my user account:

However, I'm not sure is it is an administrator account or just an account with "administrator" privileges.

Btw, there is no account with the name "Administrator"

I took a look into the following folder: 

Sebasmares\AppData\Local\Microsoft\Windows\WER\ReportQueue

The folder is also in blue, and is also empty!

Please your support with what else can I do.

Thanks!

Answer 5

Did you also look in the other location I suggested?

If the files are not there, download and run TreeSize Free.  That should help you locate where the 12 GB of files are located: http://www.jam-software.com/treesize_free/

On all versions of Windows (at least since XP), there is a built-in account named "Administrator."  In Windows 7, that account is disabled by default, which is why you don't see it.

Your account is a user account with administrator privileges (which actually has the same privileges as the built-in account named Administrator).

In Windows 7, even accounts with administrator privileges normally run in a more restricted state.  For some purposes, you have to use "Run as administrator" in order to have the required privileges.  If you do this while logged into an account with administrator privileges (like yours), you'll get a UAC prompt that essentially says, "Do you really want to do this?"  If you do it from a "standard user" account, you'll get a UAC prompt that requires you to enter the password of an administrator account.