Outlook client 2016 Problem

Loovensky Gaudin 1 Reputation point
2021-02-17T19:29:25.457+00:00

Hello the forum,

I am having a problem with Outlook client 2016 which is not connected with Exchange 2013.
For some users the Outlook client works and connects to the Exchange server but for others it is marked "Disconnected".

Your help would be really helpful to me.
I'm waiting for you69215-snap.png

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,873 questions
Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,335 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Yuki Sun-MSFT 40,781 Reputation points
    2021-02-18T01:46:35.407+00:00

    Hi @Loovensky Gaudin ,

    What't the build number of your Exchange 2013 and Outlook 2016? To view the version information of Exchange 2013, you can run the cmdlet below: 

    Get-ExchangeServer | Format-List Name,Edition, AdminDisplayVersion

    To check the version of Outlook, please go to File > Office Account > About Outlook.

    Is this a recently occurred issue after any change made to your environment?
    As this is only affecting some of the users in your organization, did you notice if the problematic users have anything in common which makes them different from the normal users? For example, do they belong to a particular mailbox database?

    Besides, in order to help narrow down the issue, please try configuring a problematic user's account on a normal user's machine, then check if the "Disconnected" issue can be reproduced. If it works fine on another machine, it's likely the issue is with the client side, then it's suggested to try steps like installing all available updates for Office 2013, running Outlook in safe mode(Press Win+R, type "Outlook /safe", press Enter.) or repairing Office to check the result.

    Furthermore, it's suggested to compare the connection status of a normal user and a user in question to see if any clues can be found:

    1. Hold down "Ctrl", right click on the Outlook icon in the system tray.
    2. Choose Connection Status:
      69286-1.png

    Any findings, feel free to post back for further discussion.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.