Outlook 2016 on 2019 Terminal Server running RDS

Bret Fox 1 Reputation point

I'm administering Office 2016 on a 2019 Server RDS platform with the servers running as Terminal Servers.

Cached Mode is currently enabled and limited to two weeks for displaying e-mails in the Inbox. Expanding the Inbox only shows about 45 days worth of e-mails. However, when looking at the "Sent Items" folder, you can expand that to almost five years of e-mails. Why the disparity? You'd think that the "Sent Items" folder would be similarly affected, but it's not, so why isn't the Cached Mode limiting it as well?

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A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Karlie Weng 15,516 Reputation points Microsoft Vendor

    Hello @Bret Fox

    In general, Cached Mode Setting is effective to all the folders in outlook. You may create a new Outlook profile and check if the issue persist.

    Create an Outlook profile

    Best Regards


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