Outlook 2016 on 2019 Terminal Server running RDS

Bret Fox 1 Reputation point
2021-02-19T12:55:00.913+00:00

I'm administering Office 2016 on a 2019 Server RDS platform with the servers running as Terminal Servers.

Cached Mode is currently enabled and limited to two weeks for displaying e-mails in the Inbox. Expanding the Inbox only shows about 45 days worth of e-mails. However, when looking at the "Sent Items" folder, you can expand that to almost five years of e-mails. Why the disparity? You'd think that the "Sent Items" folder would be similarly affected, but it's not, so why isn't the Cached Mode limiting it as well?

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Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Karlie Weng 15,516 Reputation points Microsoft Vendor
    2021-02-22T07:58:16.783+00:00

    Hello @Bret Fox

    In general, Cached Mode Setting is effective to all the folders in outlook. You may create a new Outlook profile and check if the issue persist.

    Create an Outlook profile

    Best Regards
    Karlie

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