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Brightness setting not working

Anonymous
2018-05-19T08:08:22+00:00

Hi,

I cannot change the brightness setting on my laptop (using Windows 10). The change brightness slider is active but nothing changes. The screen brightness remains the same if I set the brightness to 2% or to 100%.

Not sure if this is related to Windows update but, after the las update (on ‎18.‎05.‎2018), because the screen was too dark, I tried to change the brightness and found out that the I can't do it.

Windows for home | Windows 10 | Settings

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  1. Anonymous
    2018-05-20T14:07:52+00:00

    A.

    Hewlett-Packard HP ProBook 6550b

    B. 

    Operating System

    Microsoft Windows 10 Home (64-bit)

    • Version 1803
    • OS Build 10.0.17134
    • Build Branch rs4_release

    Thanks again.

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  2. Anonymous
    2018-05-20T14:10:09+00:00

    I totally agree. Since updates are mandatory I wasted many days trying to solve problems after Windows updates.

    Now I get scared when I see the Windows update message.

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  3. Vijay A. Verma 104.7K Reputation points Volunteer Moderator
    2018-05-20T19:19:16+00:00

    The system is very old and only drivers available are for Windows 7.

    You should download graphics driver from below HP location and install the driver in compatibility mode

    Intel High-Definition (HD) Graphics Driver with Turbo Boost Technology (8.15.10.2559 though you have 2900 which is higher version) - https://ftp.hp.com/pub/softpaq/sp59501-60000/sp...

    Right click on the setup file > Properties > Compatibility tab > Check the box - Run this program in compatibility mode > Select the right operating system > OK and install

    Disclaimer 1 - Using Third Party Software is completely at your own risk. This advice is in my personal capacity as a volunteer.

    Disclaimer 2 - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  4. Anonymous
    2018-05-20T20:24:47+00:00

    What would be the right operating system to select under "Run this program in compatibility mode"? Windows 10 is not in the list. The last version is Windows 8.

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  5. Vijay A. Verma 104.7K Reputation points Volunteer Moderator
    2018-05-20T20:48:40+00:00

    You have to select Windows 7 as driver released is for Windows 7.

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