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Hello,
For the past few weeks I have not been able to update Windows and I keep getting the same Error Code ; 0x8007371B. The updates will download but the installation process seems to be blocked. I have run an SFC/Scan which was clear and have also run virus/malware checks which were also clear. I have downloaded and installed the SURT which installed KB947821 but the problem with installing updates persists.
I have also tried renaming the Software Distribution Folder via CMD but get the message 'Access is denied'. I have three CAB folders on my system - CAB, CAB2 and CAB.old. I suspect there may be a corrupted file somewhere but I really don't know what to do to keep my system up to date. My computer is working fine otherwise so I would rather not have to undertake a clean Windows installation. If anyone could offer some suggestions as to how to fix this then I would be SO grateful.
Thanks in advance for any assistance. I am attaching my zipped CBS folder following the SURT scan. My system is running Windows 7 SP1 x64.
Thanks again,
Euan
PS ; I've just realised that I can't attach a file so I'm going to paste the results of the scan below. Sorry but it's quite a long list and it would appear that I have some missing files but it wouldn't let me paste all the info as the file was too long.
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-06-07 17:52
Summary:
Seconds executed: 18548
Found 690 errors
Fixed 5 errors
CBS MUM Missing Total count: 690
Fixed: CBS MUM Missing. Total count: 5
Fixed: CBS Paired File. Total count: 5
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It seems that there are a lot errors that needs to be fixed. Our best course of action is to perform a repair upgrade/In-place upgrade so that we can perform the repairs needed and to update your OS. You can refer to this article on how to perform an In-Place upgrade.
If you do not have a copy of the Windows 7 ISO, you can download it here.
Let us know the outcome.
