REstoring "Main Profile"

Ibrahim Alnajjar 1 Reputation point
2021-03-02T23:28:03.38+00:00

Hi I am using outlook on a mac, suddenly a message "Repairing Main Profile" started to appear when i started Outlook. how can i restore my outlook and retrieve my emails, contacts, calendar ...etc My computer is constantly backed up on time machine. how could i restore outlook from the back up on time machine? thanks

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Jade Liang-MSFT 9,961 Reputation points Microsoft Employee
    2021-03-03T06:38:27.887+00:00

    Hi @Ibrahim Alnajjar ,

    Welcome to our forum!

    What's the specific version of your Outlook and system?
    And what's the type of your account(pop,imap or exchange)? As I know, if you are using exhcnage account, the data would be saved in server and we could get it in a new profile without restoring it.

    For your requirement, I have researched a lot about it and found 2 related threads, please kindly check it and follow those steps to check if it could also work for you:

    If that's invalid or you still need further assistance, please provide us with more information about your issue, so that I could conduct more targeted research.


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