10,904 questions
Hi,
you can solve this issue doing a Logout from Teams and then login again.
This will flush the client cache and solve this issue.
Best.
Luca
Teams: Images not loading in chat
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 64%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
Mange
36
Reputation points
I'm on a pretty slow internet connection but video calls, sharing screens etc works fine without any problems.
The problem is images sent in chat.
Whenever I send images (by copy pasting them in the chat), I only see them as an icon. Like this:
And when I click on an image sent by me or a colleague, Teams get a bit darker and the icon is shown in the middle (where the image should be)
I run Microsoft Teams, version 1.3.00.12058 (64-bit).
Microsoft Teams Microsoft Teams for business Other
{count} votes
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Carlos A Mendoza D 21 Reputation points2020-08-12T14:54:57.77+00:00 Solved by disabling Hardware Acceleration for me.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 88%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
John Woodall 1 Reputation point2020-08-24T14:29:58.333+00:00 Same problem, intermittently.
and it ain't my GPU! -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 0%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMZ%3C/text%3E%3C/svg%3E)
Michael Zametz 1 Reputation point2020-10-02T09:01:33.347+00:00 I can confirm that the Answer from CarlosMendoza-2497 postet on Aug 12 at 4:54 PM works.
Not only that, but it continues working after reactivating Hardware Acceleration. 😃😄
However logging out and back in did not work...More specific, the following workflow works:
- deactivate Hardware Acceleration
- restart Teams
- enable Hardware Acceleration
- restart Teams
- Images are now loading normaly
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 51%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SJ 1 Reputation point2022-02-21T22:37:52.703+00:00 This did not solve it for me. I tried clearing the cache, turning off GPU acceleration, and restarting. The problem persists. Teams version 1.5.00.4689 (64-bit) on a Surface Pro running Windows 10 Enterprise.
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Accepted answer
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Luca Vitali 751 Reputation points MVP2020-05-26T14:13:50.487+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 14.000000000000002%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Dave 1 Reputation point2021-12-17T18:40:00.783+00:00 That is a band-aid, it does not solve the issue. Solving the issue would mean it no longer occurs.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 54%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
MikeH 0 Reputation points2024-05-21T01:51:58.1733333+00:00 Did not work, image still not loading.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 97%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Robert Harris 5 Reputation points2025-06-12T17:23:26.1833333+00:00 Sign out and back in solved for me. thank you!
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5 additional answers
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Manu Philip 20,206 Reputation points MVP Volunteer Moderator2020-05-26T13:10:29.9+00:00 Hello @Mange ,
This appears to be a common issue among other Teams users also. Check the following options
- How it works in various browsers: Edge, Chrome etc.
- How is the behavior when you copy and paste the picture?
- How it behaves when you upload the image through browse the file
Please mark as "Accept the answer" if the above steps helps you. Others with similar issues can also follow the solution as per your suggestion
Regards,
Manu
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Mange 36 Reputation points
2020-05-26T13:28:31.707+00:00 - I run Teams as standalone app so if it works in browsers is not really a solution for me
- Copy paste does not work, this is the problem and I will update the question with this.
- If I add image through browse file, preview in chat works but when I click the image it still shows the icon for broken image.
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Sharon Zhao-MSFT 25,756 Reputation points Microsoft External Staff2020-05-27T02:08:39.87+00:00 Hi Mange-6471,
Does this issue exist in Teams web client?
Does anyone else have the same issue?
It seems a cache or service issue. As lucavitali said, you can log out and re-log in Teams client. It will flush the client cache.
Moreover, make sure your client is the latest version.
For more information about this issue, please refer to this article: https://appuals.com/images-microsoft-teams/.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 54%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
Joe James 1 Reputation point2020-05-27T11:41:14.9+00:00 Do you have your OneDrive enabled and working fine? Files uploaded to chat gets stored in your OneDrive.
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Philip Büchler 1 Reputation point2020-08-13T05:50:43.913+00:00 There is also the possibility of the proxy blocking the media. Could be troubleshooted by going to the web client and checking URLs that are used with the browsers developer tools.
Helped me in the past with a Zscaler cloud proxy where not all of Microsofts recommended URLs were opened.