Outlook 2019 - issue with pictures in emails (some newsletters)

Question

I found a very strange issue in Outlook 2019. Some newsletters which I get don't show pictures, for example from Aliexpress. I tried to resolve this issue using all informations which are available in the internet, unfortunately without success. I found that when Outlook receives this email, saves pictures in temp folder with WPD extension not JPG. I add an attachment how it looks like in temp folder. ![75117-outlook-1.jpg][1] I can open this email in web browser - directly from Outlook in the Internet Explorer and there this email look fine with all pictures. I have got the newest version of Outlook 2019: 1808 (10371.20060) I have make some tests with previous version of Outlook and found that the version from march 10 2020 - 1808(10357.20081) works fine and pictures in emails are showing correctly. I tested this version of Outlook under Windows 10 on two different PC, the same problem. Any suggestions? [1]: /api/attachments/75117-outlook-1.jpg?platform=QnA

Answer 1

This is still happening and here are a few clues:

• if you click on 'answer' to the email where the images are not displayed (for instance aliexpress newsletter) then the image are correctly displayed in the new message.
• it looks like the images that cause problem are hosted on an another site than the one sending the email: in the case of aliexpress, the mail comes from aliexpress.com but the images are hosted on https://ae01.alicdn.com
• these email are correctly displayed in outlook for android
• these emails are correctly displayed on outlook.office.com once you have added the sender to the list of authorized sender
• aliexpress.com and ae01.alicdn.com are both marked as valid sender in the spam parameters

I hope this can help solve the issue.

Erik

Answer 2

THIS IS A QUICK WORKAROUND I HAVE FOUND :

This works for Outlook Desktop 2016/2019/2021 LTSC and can confirm :

Moving the email to drafts or simply clicking REPLY will also get the email to display ALL pictures !! :)

Double click message to open a full window rather than in preview pane , then click reply , once reply gets populated on screen , hover over image , press and hold CTRL + Left Click.

This should open a Browser window of the Item in image in your Default Browser.

Then delete reply or draft it makes after viewing .

Answer 3

Hi @Tomek ,

Does this issue only happen to the pictures in newsletters emails? Can those pictures sent from other users be displayed normally?

As I know, in Outlook, we can control whether Outlook automatically downloads and displays pictures when you open an HTML email message. Please try to uncheck the options like below and restart your Outlook to see if the issue has any difference.

Any update, please feel free to post back.

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Answer 4

I have updated Outlook to the newest version, unfortunately without success, the same situation.
I can't see pictures in some newsletters.
I tested all options which I can found in the internet regarding to the showing pictures in emails.

I checked that when I try to forward this newsletter, still can't see pictures.
I found a strange situation, when I clik forward email I can save it in draft folder.
When I check this email saved in draft folder, the all images are showing correctly.
I moved it to the inbox folder, can still see all pictures but when I sent this email I check in outbox folder...
there I can't see pictures...
About WDP files. I don't know why and what for Windows 10 or Outlook convert JPG files to the WDP files while is receiving this email...
I want to share some informations about Outlook 2019 which is one of the aplication of Office 2019 Pro Plus.
Office 2019 Pro Plus comes in two versions:

1. Volume licenced version of Office 2019 - the newest version (1808 build 10372.20060)
2. Retail version of Office 2019 C2R - the newest version (2102 build 13801.20294)
   I had a possibility and checked these problematic emails in Outlook 2019 from retail version of Office 2019, there these emails look
   fine and all pictures are showing correctly.
   So... any ideas?

Answer 5

Hi @Tomek ,

Thanks for your detailed update here.

Do sounds weird, When I check this email saved in draft folder, the all images are showing correctly. I moved it to the inbox folder, can still see all pictures but when I sent this email I check in outbox folder. There I can't see pictures. Tried a lot of search but have not got any similar issues.

I noticed that you mentioned the same email can work fine in Retail version of Office 2019 C2R while have issues in Volume licensed version of Office 2019. Since I do not have the same newsletters emails as yours, I could not do the same tests in my Outlook to reproduce your issue. According to your description, Outlook versions might indeed one of the possible causes. However, strictly, we could not completely rule out whether it is any specific windows settings that causes the Volume licensed client issue. If possible, maybe you could try to check the same email image on other Volume licensed version of Office 2019 on other devices and see if there is any difference.

By the way, considering we have already tried so much settings and have not found much more helpful information yet, as a temporary workaround, maybe you could try to revert to an earlier version of Office. I would keep trying to do more researches about your issue, if I got any updates, I would post back here.

Thanks for your understanding and support.