Teams crashing when sharing screen

Shannon Hoskins 61 Reputation points
2021-03-08T14:28:52.067+00:00

I am having issues when using Teams on my computer. Teams works fine until I attempt to share my screen. This happens when I share a single application and when I share the entire screen.I have tried deleting Teams, clearing all apo cache and re-installing but this does not help. I've tried sharing with different people with and without audio. All of my drivers are up to date. I don't have this issue with any other application and no one else in my organization is having this problem. This has been going on for a couple months now and I've been forced to use the browser application on this computer. All of my other computers are working fine with no issues. Anyone have any suggestions?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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Accepted answer
  1. JimmyYang-MSFT 50,356 Reputation points Microsoft Vendor
    2021-03-09T05:20:53.72+00:00

    Hi @Shannon Hoskins

    Are there any error messages when Team client crash?

    Have you tried to change another device to see if it works?

    To eliminate whether the issue is caused by software conflicts, please try to perform a clean boot in the affected computer to check if it works. Also, make sure you have stable internet connection in your environment.

    Besides, please check your client log to see if there is any error logs in your Teams client by following these steps:

    1.Right Click on the Microsoft Teams icon in your system tray.
    2.Select Get Logs.


    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


31 additional answers

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  1. Jeroen Vanhaute 81 Reputation points
    2023-01-05T09:56:19.41+00:00

    Same issue since I have a new laptop.

    Cause was the HDR setting of my display!
    Look for 'display settings' in the Windows 11 search, open it and disable the HDR option before you start presenting in Teams.

    It sucks, because HDR makes a noticable difference to the picture quality, but it solved my crashes.

    16 people found this answer helpful.

  2. Roberto 11 Reputation points
    2021-08-13T09:06:57.97+00:00

    looks like disabling Bluetooth solved (?) that annoying problem...

    1 person found this answer helpful.

  3. Torben Jan Nielsen 6 Reputation points
    2022-03-10T17:01:06.023+00:00

    After changing to new laptop (same model) the problem is gone, i am rather sure that it isnt teams but some kind of hardware issue

    1 person found this answer helpful.

  4. Geoff Byrom 1 Reputation point
    2021-07-27T19:35:34.8+00:00

    I have the same issue - Teams works fine then grinds to a halt / crashes entirely as soon as I share a screen. Crashes happen frequently when the Teams call has a lot of attendees, smaller meetings result in a massive slow down only. It's an embarrassment in meetings when I have to reboot my PC to reconnect to the call and the reason for screen sharing has often passed by the time I reconnect.

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