Error Code 0xCAA80014

Question

Everytime I attempt to connect my microsoft account to windows (the account I downloaded microsoft with) I get this error code. It tells me I am not connected to the internet, when I clearly am connected and have no other issues with the internet. I am unable to access email also on the windows mail app. 

I have no issues logging in on the browser, so my account is not the issue.

Any help would be really appreciated. 

Sophie

Answer 1

Do you connect to your work servers somehow?

Answer 2

Hi SophieWeaver,

To know follow this steps:

1. Open the Control Panel (icons view), and click/tap on the Network and Sharing Center icon.
2. Click/tap on the Change adapter settings link on the left side, and close the Network and Sharing Center if you like. (see screenshot below)
3. Right click or press and hold on the network adapter (ex: "Wi-Fi") you want, and click/tap on Properties. (see screenshot below)
4. Check (enable) or uncheck (disable) the Internet Protocol Version 6 (TCP/IPv6) box.

If is checked you have enable IPv6

Answer 3

Hi Angel,

I'm sorry I dont know what ipv6 is or if I am using it! Is there a way to find out?

Thanks!

Sophie

Answer 4

There are three other actions which you can undertake

1. Restore from a system restore point to a point when things were working fine

https://support.microsoft.com/en-us/help/12415/...

2. If the issue has been caused due to recent Windows update - I would suggest that you uninstall the latest KB update and hide it so that it doesn't install it automatically and wait for new update to come which will be installed automatically.

To know which update got installed

Windows Key+i to invoke Settings > Update & Security > Click View installed update history. These KBs should be from the below list. Don't uninstall any other KB

For 1809 - https://support.microsoft.com/en-us/help/4464619

For 1803 - https://support.microsoft.com/en-us/help/4099479

Make note of KB and uninstall and block it.

Uninstall

Windows Key + R > Type: appwiz.cpl > Enter > Click View installed updates > Select the required updates, right click, uninstall.

Block

Microsoft has provided a tool Show/Hide Updates tool to block the update

Download the tool from below link

http://download.microsoft.com/download/f/2/2/f2...

When you run this troubleshooter, it will search for available updates and list them

Select the update which you want to hide. Click Next and follow on-screen directions

3. Perform a Windows 10 repair upgrade. Repair upgrade fixes all Windows errors and retains all files, applications and settings. (You will not lose any data while backup is a good idea) Below is a good guide to perform repair upgrade

https://www.tenforums.com/tutorials/16397-repai...

Do let me know if you have any more question or require further help. If above didn't work, I will supply more troubleshooting steps to solve this problem.

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.