MDM Enroll: Failed to receive or parse certificate enroll response. Result: (Unknown Win32 Error code: 0x80180005)

Chris 101 Reputation points
2021-03-17T17:07:57.537+00:00

I've set Intune up, MDM settings in Azure, created a profile etc. but when I try to add a new Dell laptop, the deployment always stops at registering to MDM.
TPM is updated and everything is set up according to the Microsoft documentation.
The error message in the eventviewer is: MDM Enroll: Failed to receive or parse certificate enroll response. Result: (Unknown Win32 Error code: 0x80180005)
Can somebody help me with this?

Windows Autopilot
Windows Autopilot
A collection of Microsoft technologies used to set up and pre-configure new devices and to reset, repurpose, and recover devices.
437 questions
Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
1,313 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,693 questions
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Accepted answer
  1. Chris 101 Reputation points
    2021-03-18T12:43:44.07+00:00

    @Lu Dai-MSFT
    I found the error. I used the endpoint manager in german to create the profile. By standard, Allow White Glove OOBE is set to "No". In german, the setting isn't even displayed. I switched to English, changed the setting to "Yes" and now it works like a charm.
    Thanks for your help.

    1 person found this answer helpful.

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  1. Lu Dai-MSFT 28,366 Reputation points
    2021-03-18T09:49:33.007+00:00

    @Chris Thanks for your update.
    Whether the profile is deployed via store for business? If so, it is suggested to try the following actions:

    1. Please delete the profile and remove the device in store for business.
    2. Create autopilot profile in intune portal's Devices > Windows > Windows enrollment > Deployment Profiles and deploy to the device.
      https://learn.microsoft.com/en-us/mem/autopilot/profiles#create-an-autopilot-deployment-profile
    3. Re-enroll the device

    If there is anything unclear, feel free to let us know.


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    1 person found this answer helpful.
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