MDM Enroll: Failed to receive or parse certificate enroll response. Result: (Unknown Win32 Error code: 0x80180005)

Question

I've set Intune up, MDM settings in Azure, created a profile etc. but when I try to add a new Dell laptop, the deployment always stops at registering to MDM.
TPM is updated and everything is set up according to the Microsoft documentation.
The error message in the eventviewer is: MDM Enroll: Failed to receive or parse certificate enroll response. Result: (Unknown Win32 Error code: 0x80180005)
Can somebody help me with this?

Answer 1

@Lu Dai-MSFT
I found the error. I used the endpoint manager in german to create the profile. By standard, Allow White Glove OOBE is set to "No". In german, the setting isn't even displayed. I switched to English, changed the setting to "Yes" and now it works like a charm.
Thanks for your help.

Answer 2

@Chris Thanks for your update.
Whether the profile is deployed via store for business? If so, it is suggested to try the following actions:

1. Please delete the profile and remove the device in store for business.
2. Create autopilot profile in intune portal's Devices > Windows > Windows enrollment > Deployment Profiles and deploy to the device.
   https://learn.microsoft.com/en-us/mem/autopilot/profiles#create-an-autopilot-deployment-profile
3. Re-enroll the device

If there is anything unclear, feel free to let us know.

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