Services and Controller app Random High CPU usage.

Question

When i look on task manager, I will sometimes see Services and Controller app using around 30-40% CPU sometimes when i am playing games, this happens and total cpu usage goes to 100%, and it seems to make my voice call sound weird.

For some context, this always happens on start-up and then at random times. I use a laptop.

Is there anyway to fix this? and if not fixable what is the Services and Controller app process doing?

Answer 1

When i look on task manager, I will sometimes see Services and Controller app using around 30-40% CPU sometimes when i am playing games, this happens and total cpu usage goes to 100%, and it seems to make my voice call sound weird.

For some context, this always happens on start-up and then at random times. I use a laptop.

Is there anyway to fix this? and if not fixable what is the Services and Controller app process doing?

Hey everyone, for me this appears to be caused by the 'Diagnostic Policy Service' (aka DPS) - Stop and Disable this Service, and the CPU spin ups should fade away. I have a Lenovo Yoga 920 and the thing doesn't have much of a good ventilation system, so every 30-60 seconds the fans would spin up and run for a prolonged duration making the thing sound like it was about to take flight!

Stopping this Service has now meant that my laptop is running smoother at a consistent 5-10% CPU and not overheating or using VERY HIGH Power Usage via the ominous Services and Controller app. It is also no longer spinning up the fans for take off.

Note that you need to "Disable" the service, otherwise it will start again before long and the problem start over.

Cheers

Adam.

Answer 2

I had the same issue.

"Service and app controller app" was at 95% usage.

For me the problem was a program names "Segurazo" i uinstalled it and now my computer is normal.

The way i found out was when i were going to perform a clean boot startup.

i open "System Configuration" then went to "Services" Hid all Microsoft services. but the Segurazo service would`t be disabled. so i uinstalled it and then it worked.

Answer 3

Same problem :(

Answer 4

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern, as the Services and Controller app process is taking high CPU usage. We looked in to this and would suggest you to the PC in clean boot status and then check the CPU usage for Services and Controller app process. If the result is positive, then we need to check which app is guiding the Services and Controller app process to high CPU usage.

Restart the computer by using a clean startup

Disclaimer: Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer. However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.

To perform a clean boot on the computer refer to the article How to perform a clean boot in Windows.

If performing a clean boot fixes the issue then, please refer to the section How to determine what is causing the problem after you do a clean bootto check which program is causing the issue.

Note: Please refer the section Reset the computer to start normally after clean boot troubleshootingto boot the computer in to normal mode after troubleshooting.

In order to get clarity and to assist you further, please reply with the answers to the questions below.

• Was there a major change or an update on your system, prior to which you weren't facing this issue?
• What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)
• What is the make and model of the PC?

We await your response.

Aditya Roy

Microsoft Community – Moderator

After I boot clean, in 3 minutes the CPU service and controller app is still up to 75%

Answer 5

Same :( im switching to mac, microsoft help or im switchung to mac