Error while downloading camera plugin

Question

Dear all,

I have bought HikVision Camera from local store. The camera is connected to our network and pingable. Also I am able to access it from Internet explorer but I can install the plugin from unknown error for me.

Note: I have stopped the antivirus, turned off the POP-up blocker and smart screen.

Please help me ASAP since the supplier is claiming it is a windows issue.

Answer 1

Hi Nightearth,

If that is the case then I don't think it's a Windows issue with your devices. The best I can reccomend is reaching out to the company or product forums for a valid installation package for that software.

Answer 2

Thank you Brad

Yes I have tried it on another computer and it is still the same.

Answer 3

Hi nightearth,

Do you have another computer to try it on? If not I don't really have any other recommended actions for you to take. You could try reinstalling Windows but it seems like the only real Windows issue is that their camera's not providing a valid signed installation package.

I hope someone else can chime in with additional suggestions as I don't have any other ideas for what might be causing issues for you.

My apologies.

Brad

Answer 4

Hello nightearth,

Are you able to download the required installation file directly from the manufacturer? It could be possible that the version provided isn't compatible or is elsewise inoperative?

Answer 5

thank you for your reply

as you can see this is a Hikvision camera website that is not connected to the internet.