Clipboard integration not working using RD Gateway

Question

Hello everybody,

at a customer's site we just set up a new RD server farm. Connecting to it internally works fine including clipboard integration. However, when going throw the RD gateway and RDWeb, the clipboard synchronization does not work. It is activated both in the RD session collection and we can see the clibboard integration checkbox active in the RD client - but it just does not work. What could be the cause please?

Best Regards,
Stefan

Answer 1

Hello Karlie,

OMG, I seem to be dumb and blind - my apologies! The checkboxes in the RD gateway rules in the devices tab tell what to forbid, not what to allow. I just reversed everything and now the clipboard - formerly explicitly forbidden instead of allowed - works fine.

Again, my apologies for being so stupid.

Best Regards,
Stefan

Answer 2

Hello Karlie,

We have enable the clipboard in the client (of course).

Do we really need drive redirction for the clipboard integration to work?

We have un- and rechecked the boxes many times. The fact stays that the clipboard integration does not work as soon as we go through the gateway. I just can't find the reason.

Best Regards,
Stefan

Answer 3

Just to add to this - we found we had to not disable the Drives option in the R DCAP policy for copying of files from local machines to work on our Server 2022 RDGW setup. Just having clipboard enabled didn't work., Drives needed to be allowed also.