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Camera not working

Anonymous
2019-11-28T11:55:35+00:00

Hi my build in camera on my HP laptop is not working after an update.  I'm using windows 10 and the laptop is only a year old.  I've tried to update the drivers and they were updated, changed the security settings on the computer and my web browser for the camera.  The camera and the apps used (skype, zoom) does not work and keeps flickering on and off.  See screenshot below .  And if I go on the camera too much it shuts down my computer. (see screenshot)

Please could you advise what the issue could be as this is very frustrating when I'm in meetings.

Roz

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-11-28T12:18:31+00:00

    Hello RozelleBowerman, my name is Farah and I'm an Independent Adviser. I can help you regarding this problem

    Can you please provide a screenshot to your Device manager with the camera tab is open under Drivers ? The laptop model number, and at best the Hardware ID well "click on the Camera in device manager, go to details. then choose hardware ID"

    Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved

    Cheers!

    Farah

    2 people found this answer helpful.
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  2. Anonymous
    2019-11-28T12:32:14+00:00

    Hi Farah

    Thanks for your quick response and help.

    The Laptop model is 3168NGW HP Pavillion

    Attached is a screenshot of the drivers.

    Regards,

    Rozelle

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  3. Anonymous
    2019-11-28T13:14:36+00:00

    Hello RozelleBowerman,

    I couldn't find the laptop model unfortunately, but the issue is driver related for sure.

    You can go to Hp website under this link, and click on detect your product

    https://support.hp.com/lv-en/drivers/laptops

    after detecting, you can search and reinstall the webcam driver, The Hardware ID points to Realtek webcam chip, and your current driver is a 2006 driver. therefore the update to the latest driver should resolve your problem.

    Please let me know how it goes

    Farah

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  4. Anonymous
    2019-11-28T13:30:25+00:00

    Hi Farah

    I've already downloaded the latest drivers but have gone through this process again and re-installed the above drivers (see screenshots)  my camera is still not working.  I'm not sure if its picking up the correct camera and driver.  I have 2 listed in my device manager. Could this be the issue?

    Rozelle

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  5. Anonymous
    2019-11-28T13:38:38+00:00

    Hey Rozelle,

    please delete the device hp wide vision fhd camera from device manager, and restart your computer.

    check after restart if the device comes up again.

    ps. is there any button on your screen that turns the camera on and off?

    Cheers

    Farah

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