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Need to cancel and I cannot log in - stuck in endless loop

A year ago I signed up for a Microsoft 365 business account trial that lapsed into an annual subscription. Additionally, I have two other accounts through my university and a personal account. I have a new phone and the authenticator app did not keep the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-19T20:47:04.8733333+00:00
Rachel Porter 0 Reputation points
edited a comment 2026-05-19T22:49:07.3466667+00:00
Lia V 6,445 Reputation points Microsoft External Staff Moderator
2 answers

Sign In error

I keep getting an error message when signing into Outlook. The program is trying to sign me into a tenant other than my company tenant and I cannot figure out how to stop it because I do not want to sign into the external tenant. How do I get this…

Outlook | Web | Outlook on the web for business | Sign in
asked 2026-05-18T21:07:13.3066667+00:00
Steve Mascaro 0 Reputation points
commented 2026-05-19T22:48:36.89+00:00
Ruby-N 11,405 Reputation points Microsoft External Staff Moderator
2 answers

How to see if you've replied to an email

In the classic Outlook, if you replied to an email, there will be a notification on the original email stating "You replied to this message on 5/18/2026 at 3:05pm". I don't see this in the new Outlook and can't find any settings that will…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-05-18T19:09:02.0333333+00:00
Evans, Amy 0 Reputation points
commented 2026-05-19T22:48:24.5766667+00:00
Ruby-N 11,405 Reputation points Microsoft External Staff Moderator
1 answer

Not receiving Emails

I have not received an email for three weeks now. I have looked at everything that I am comfortable with and still nothing.

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-05-18T17:20:18.09+00:00
Kim King 0 Reputation points
commented 2026-05-19T22:48:09.1933333+00:00
Ruby-N 11,405 Reputation points Microsoft External Staff Moderator
2 answers

Problem with email used to recover a password

I tried recovering an old unused outlook email account for my wife and the recovery email is not hers and was unable to recover the account. How can I recover that email? There is no one to call at Microsoft to help with this

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-19T21:27:28.11+00:00
Peter Rojas 0 Reputation points
commented 2026-05-19T22:47:58.5666667+00:00
Peter Rojas 0 Reputation points
3 answers

Index of a onedrive file

Hello, I have created a onedrive file in which a large number of documents have been uploaded. How can i get the detailed index of the documents uploaded?

Microsoft 365 and Office | OneDrive | For business | Windows
asked 2026-05-18T14:46:51.5+00:00
Myriam M 0 Reputation points
commented 2026-05-19T22:47:57.2733333+00:00
Ruby-N 11,405 Reputation points Microsoft External Staff Moderator
3 answers

cannot use the email to log in for onmicrosoft.com for admin purposes

Hi no matter where I try and use my onmicrosoft.com email for admin issues with my main M365 email domain name i cannot log in anywhere with it

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-19T14:21:03.7666667+00:00
Miiyu 0 Reputation points
commented 2026-05-19T22:47:06.57+00:00
Hornblower409 8,635 Reputation points
0 answers

Quick parts option is not available and most of the to do list is missing in new outlook

Quick parts option is not available and most of the to do list is missing in new outlook

Microsoft 365 and Office | Other
asked 2026-05-19T22:46:07.06+00:00
Chythanya KV 0 Reputation points
answered 2026-05-19T22:46:21.7733333+00:00
Q&A Assist
2 answers

Extension of the expiration date of the Azure credits through Microsoft for startup

My company has $50,000 in Azure credits, out of which we have used almost 50%. That is $25,000, with an expiration date set to be 22nd July 2026. We have recently gained some traction on our startup and plan to continue using Microsoft Azure as our…

Azure Cloud Services
Azure Cloud Services

An Azure platform as a service offer that is used to deploy web and cloud applications.

899 questions
asked 2026-05-18T18:53:35.4433333+00:00
Prateek 0 Reputation points
answered 2026-05-19T22:46:00.65+00:00
Manish Deshpande 6,340 Reputation points Microsoft External Staff Moderator
3 answers

ADF when publishing, the arm templates generation failed with Corporate Public network Disabled errror- how to resolve?

ADF settings show networking with Public Endpoint ADF is using Managed Virtual networks with private endpoints to reach out of other AZ resources When publishing the arm templates generation failed with this error: Generating ARM templates …

Azure Data Factory
Azure Data Factory

An Azure service for ingesting, preparing, and transforming data at scale.

12,155 questions
asked 2026-05-13T18:09:13.11+00:00
Nguyen, Hoa 421 Reputation points
recommended 2026-05-19T22:45:29.96+00:00
Alexandra Tanasescu 0 Reputation points Moderator
1 answer

Can’t send email although storage is well below limits.

I updated to a new laptop. Started getting message that I had exceeded my 5gb cloud storage limit and couldn’t send or receive emails. The system says I’m using 5.1 gb of storage, almost all in OneDrive with a small amount in Outlook attachments. When I…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-05-19T22:45:11.66+00:00
Geoff Waldron 0 Reputation points
answered 2026-05-19T22:45:24.8766667+00:00
Q&A Assist
1 answer

MS Teams Bot Throwing 401

I have an app regitstration on entra and a bot resource created on azure portal with the same app (client) id. I also have an app registered on teams developer portal. The bot id i have used in the manifest of the app is same as the app id of the bot and…

Microsoft Teams | Development
Microsoft Teams | Development

Building, integrating, or customizing apps and workflows within Microsoft Teams using developer tools and APIs

4,966 questions
asked 2026-05-19T19:36:19.12+00:00
Nihir Agarwal 0 Reputation points
edited an answer 2026-05-19T22:44:09.0266667+00:00
Hin-V 14,765 Reputation points Microsoft External Staff Moderator
1 answer

SharePoint Agent Link Opens New Error Tab: File Not Found.

Hi, Within the past couple of days, an Agent Link button in SharePoint has stopped working for some users (it still works for me and many people in my organization). When the afflicted users click the Agent Link, a new tab is opened with the following…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-05-19T21:14:30.64+00:00
Nick Taylor 0 Reputation points
commented 2026-05-19T22:44:06.7566667+00:00
Ian-Ng 12,940 Reputation points Microsoft External Staff Moderator
1 answer

Screenshots does not save on windows?

So I'm trying to take a screenshot with the Snipping Tool, but when I take a screenshot, the image doesn't save and it goes nowhere. I can't press PrintScreen either.

Windows for home | Other | Apps
asked 2026-05-19T22:43:06.1833333+00:00
kastrullen 0 Reputation points
answered 2026-05-19T22:43:18.42+00:00
Q&A Assist
2 answers

How to choose modules

I want to do Power BI and Data analyst which modules are suitable for that and how can I find them

Microsoft 365 and Office | Microsoft Viva | Viva Learning
asked 2026-05-15T20:09:43.82+00:00
Hlengiwe Kwenzekile 0 Reputation points
edited a comment 2026-05-19T22:42:52.1533333+00:00
Ruby-N 11,405 Reputation points Microsoft External Staff Moderator
1 answer

How to access microsoft authenticator without access to my previous phone

I no longer have access to the phone I had previously set up microsoft authenticator on and am trying to download the app and login into it on my new phone however the only prompts I receive to login is by sending a code to microsoft authenticator which…

Microsoft Security | Microsoft Authenticator
asked 2026-05-19T22:42:09.6566667+00:00
Hannah Porter 0 Reputation points
answered 2026-05-19T22:42:24.2+00:00
Q&A Assist
2 answers

Teams 1:1 Chat with External Guest: Drag-and-drop file sharing fails with "Access Denied" unless permissions are manually applied

Hello I am experiencing a consistent issue with file sharing in 1:1 Microsoft Teams chats with external guest users. Issue Description: When I drag and drop a file into a 1:1 chat with a guest user (who is properly added as a B2B guest in our Entra ID),…

Microsoft Teams | Microsoft Teams for business | Files | Find and share files
asked 2026-05-19T17:39:05.3366667+00:00
Stepan 0 Reputation points
edited an answer 2026-05-19T22:38:57.7233333+00:00
Kai-L 13,210 Reputation points Microsoft External Staff Moderator
2 answers

Draft Messages Rollout Status

The ability to view your current drafts in team was slated to begin rollout in Feb 2026 according to the public roadmap: https://www.microsoft.com/en-us/microsoft-365/roadmap?id=542789. Has anyone seen this in their instance yet?

Microsoft Teams | Microsoft Teams for business | Chats | Search messages and conversations
asked 2026-05-18T14:49:33.6466667+00:00
rayoung 0 Reputation points
edited a comment 2026-05-19T22:38:01.6366667+00:00
Kai-L 13,210 Reputation points Microsoft External Staff Moderator
1 answer

Redis Cache Connection Timeout for single Region

The Redis cache resource seems to have some issue in one of the region when the other region's Redis is working fine. It will throw Redis timeout exception for ~50% of the call which effect performance and response time. We think there is some issue with…

Azure Cache for Redis
Azure Cache for Redis

An Azure service that provides access to a secure, dedicated Redis cache, managed by Microsoft.

379 questions
asked 2026-04-20T06:11:30.8166667+00:00
Shujing Zhang 20 Reputation points Microsoft Employee
commented 2026-05-19T22:37:52.7533333+00:00
SAI JAGADEESH KUDIPUDI 3,120 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Revert Planner back to previous version

How do I revert the planner back to its previous version. How do I get rid of taskchat when I click on an task in my daily planner? It takes up half the screen which is ridiculous and useless. Why is there all of this extra useless stuff now? How do I…

Microsoft 365 and Office | Project | For business | Other
asked 2026-05-18T17:35:48.2533333+00:00
Naomi 20 Reputation points
commented 2026-05-19T22:34:52.53+00:00
Kevin 0 Reputation points