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No internet access problem

Anonymous
2020-04-23T23:34:31+00:00

I had gotten a new pci adapter today but after installing the new drivers I have gotten the no internet access problem. 

Solutions I've tried

1.Network Adapter Troubleshooter

2.Reset the router

3.Reset Windows Sockets API using 

netsh winsock reset

netsh int ip reset ipconfig /release ipconfig /renew ipconfig /flushdns

4.Changed from Obtain DNS server address automatically to Googles DNS (8.8.8.8 and 8.8

6.Tried a network reset

7.Uninstalled most recent driver and tried the version that came in the box

8.Disabled antivirus softwares

For some reason i am getting this globe icon

rather than the icon with a yellow exclamation point I've seen other people get with the same problem 

I am using the ASUS PCE-AC88 PCIe Adapter

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2020-04-24T00:14:47+00:00

    Hi Joseph, thanks for the response! I have gone through the initial troubleshooting and ran the commands you listed, I have also done all the solutions provided in the link you gave. 

    The computer I am using sadly does not have any system restore points.

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  2. Anonymous
    2020-04-24T00:18:22+00:00

    I was using another PCI adapter that had this exact problem. I hoped it was due to the hardware but clearly it is not. I was able to connect to the internet on the computer prior

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  3. Anonymous
    2020-04-24T00:27:58+00:00

    Hi LeviLamb,

    I would suggest you refer to the below options and check if it helps to resolve the issue.

    Option 1. Please download & reinstall the updated device driver on the manufacturer's official website.

    https://www.asus.com/Networking/PCE-AC88/HelpDe...

    Option 2. Check for a Windows update.

    https://support.microsoft.com/en-ph/help/402766...

    I hope this helps. Feel free to ask back any questions and let me know how it goes.

    Thank you!

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  4. Anonymous
    2020-04-24T01:02:48+00:00

    i downloaded and reinstalled the newest drivers, still not working. I am unaware of how to update windows when i can't connect to the internet. Is there any possible way to do this?

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  5. Anonymous
    2020-04-24T01:29:14+00:00

    Can you verify that the adapter is enabled? If not, go ahead and enable it.

    Open Settings.

    Click on Network & Security.

    Click on Status.

    Click on Change adapter options.

    At this point you should be able to see the adapter, if you can, make sure it is enabled. If it is not enabled:

    Right-click the network adapter, and select the Enable option.

    Let me know if that works or if the adapter doesn’t appear.

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