Message Delivery Report points to wrong URL in Outlook

David Trevor 291 Reputation points
2021-03-25T08:51:02.063+00:00

In Outlook, when opening a mail and clicking on "Open Delivery Report", it opens a new tab that says "can't reach this page". This is because the URL it tries to access points to an old server. The server it points to is an old domain controller (not even an old Exchange Server!).

Going through the registry, I found that there is an entry UseRWHlinkNavigation which contains the wrong address. However changing/deleting the key manually does not solve the problem, because it gets recreated with the wrong URL every time. How do I fix this problem so I can open and view the message delivery reports?

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,912 questions
Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,369 questions
Accepted answer
  1. David Trevor 291 Reputation points
    2021-03-25T12:26:53.277+00:00

    Found the solution. ECP Config Exchange Server was pointing to a wrong "InternalUrl".

    Fix
    Set-EcpVirtualDirectory -Identity "SERVERNAME\ecp (Default Web Site)" -InternalUrl https://SERVERNAME.domain.com/ecp

    Outlook Clients start contacting the right URL after a bit of time, though you can force it by deleting the XML files with "Autodiscover" in their name under %LOCALAPPDATA%\Microsoft\Outlook

    Outlook will automatically recreate those XML files.

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