question

User10-5321 avatar image
0 Votes"
User10-5321 asked JeffYang-MSFT commented

Outlook 365. Delay.

Outlook 365. Win 10 pro.
Delay in the delivery of letters.
Mail server nic.ru
The IMAP protocol is used.
Letters come to the device with Android immediately. 1-3 minutes. To Outlook 365 (Win 10) - in 1-5 hours.
Is there a solution to this problem or not?
All I found is that it can be due to the creation of folders and working filters. The decision to remove filters and folders is not an option.
Why is this Outlook needed then?

office-outlook-itpro
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @User10-5321,
It has been a while, how is everything going? Just checking in to see if you have any further updates on this issue.

1 Vote 1 ·

1 Answer

JeffYang-MSFT avatar image
1 Vote"
JeffYang-MSFT answered JeffYang-MSFT commented

Hi @User10-5321,

Letters come to the device with Android immediately. 1-3 minutes. To Outlook 365 (Win 10) - in 1-5 hours.

Sounds like the delay-receiving issue might indeed be related to your Outlook client. When the issue occurs, have you tried manually clicking the "Send/Receive All folders" like below to see if the issue has any difference?
82246-15-16-07.jpg

If manually send/receive can indeed work, changing send/receive group settings and modifying the "Schedule an automatic send/receive every n minutes" option to a shorter time(1 minute for example) might be able to make your delay-receiving issue better. For more information: Change send/receive group settings.
82325-1.jpg

If this not your issue, please try to provide me with more specific information related to your issue.


If an Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


15-16-07.jpg (11.4 KiB)
1.jpg (116.0 KiB)
· 7
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hello.
I done make the changes that you recommended. I will wait for result some days then i will report here.
For first sight all is working, but i will not hurry with conclusions.

0 Votes 0 ·

btw thank you very much for your attention and help.

0 Votes 0 ·

Hi @User10-5321,
Thanks for your reply.
Sure, it's okay. You are welcome. If you have any update about this issue later, just feel free to let me know.
Best regards.

1 Vote 1 ·

Hi, @JeffYang-MSFT

I fully confirm your recommendation for setting.
Outlook works fine.
There are no more delays in mail delivery.
Thanks again for your help and attention!

0 Votes 0 ·

Glad to see that it could helps. You are welcome.

1 Vote 1 ·

Hi
May I share your answer, with attribution, of course?

0 Votes 0 ·
Show more comments