Integarting System Manager ITIL with ServiceNow

jansi rani krishnan 601 Reputation points
2021-04-08T17:04:51.303+00:00

Hi All,

I have a project requirement where in we need to integrate SCSM ITSM (ticketing) tool (Self Service Portal) with ServiceNow. We plan to integrate Incident Module and Service Request Module initially.

We planned to use System Center Orchestrator connection using Runbooks and REST web services. This is going to be a bidirectional integraion.

ServiceNow team has shared a endpoint URL to the SCSM for the communication.

Please help me out to get the SCSM endpoint URL, so that i can share with the ServiceNow to send me the messages.

Appreciate your help!

Thanks,
Jansi

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
210 questions
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Accepted answer
  1. Andreas Baumgarten 98,446 Reputation points MVP
    2021-04-08T18:19:43.257+00:00

    Hi @jansi rani krishnan ,

    there is no "SCSM endpoint URL" as far as I know.
    There are different other options like:
    PowerShell cmdlets (build-in or SMLets - https://github.com/SMLets/SMLets )
    SCSM SDK ( https://learn.microsoft.com/en-us/dotnet/api/?view=sc-sm-dotnet-2016 )
    SCSM API (https://archive.codeplex.com/?p=scsmapi )
    System Center Orchestrator SCSM Integration Pack ( https://learn.microsoft.com/en-us/system-center/orchestrator/integration-pack-for-service-manager?view=sc-orch-2019 )

    I am using the SORCH SCSM Integration Pack and the PowerShell SMLets in Orchestrator runbooks at our customers. This way I got almost everything done so far.

    ----------

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

    1 person found this answer helpful.

1 additional answer

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  1. Winterstein Marine 26 Reputation points
    2021-07-20T11:36:10.517+00:00

    Hi, I'm just wondering if I should deal with ITIL books (like those [ITIL v4][1] Foundations )? Or maybe it's possible to sort it out without studying them (the volume is so big that it promises to be quite a daunting task..)
    Thanks in advance!
    [1]: https://businessbooks.cc/itil-foundation-4th-edition/

    2 people found this answer helpful.