Failed to merge RW diff disk - the chain of the virtuall disk is damaged

Schreibmaier Joachim 26 Reputation points
2021-04-12T11:57:54.417+00:00

Hi, has anybody experience when using cloud cache having the error that the merge operation of the diff disk failed? Attached is a screenshot.

Best Regards,

Joachim86952-cloudcache.png

FSLogix
FSLogix
A set of solutions that enhance, enable, and simplify non-persistent Windows computing environments and may also be used to create more portable computing sessions when using physical devices.
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  1. Leila Kong 3,691 Reputation points
    2021-04-13T06:23:32.413+00:00

    Hello @Schreibmaier Joachim ,

    What's the version of your fslogix?

    The following document may be helpful to you:
    https://www.meinekleinefarm.net/caution-fslogix-2009-2-9-7621-30127-profiles-wont-logoff-completely/

    Best regards,
    Leila

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  2. Leila Kong 3,691 Reputation points
    2021-04-13T10:02:28.793+00:00

    Hello @Schreibmaier Joachim ,

    Will the issue be reproduced if you downgrade to FSLogix 2004 (2.9.7349.30108)? Did all the users have this error?

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  3. Schreibmaier Joachim 26 Reputation points
    2021-04-20T10:23:42.273+00:00

    Hello Leila,

    I can't downgrade to this version - the setup is aborted although the new version is uninstalled. Reinstall of the new version is ok.

    I think that is the mentioned bug in the release notes, isn't it?
    NOTE: There is a current investigating regarding recent, rare reports of deadlocks in conjunction with Cloud Cache, this would result in an OS lock requiring a restart and loss of all sessions. It is unclear the cause of these issues, including if they are caused by Cloud Cache or FSLogix. These issues have been reported on versions of FSLogix earlier than 2009, but based initial investigation it is possible that the 2009 release would increase the frequency of these issues.

    When will be a bugfix version available?

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  4. Leila Kong 3,691 Reputation points
    2021-04-26T02:03:02.967+00:00

    Hello @Schreibmaier Joachim ,

    Is there any update on your side? You may also open a ticket to Microsoft for further professional help: https://support.microsoft.com/en-us/help/4341255/support-for-busines

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  5. Schreibmaier Joachim 26 Reputation points
    2021-04-26T11:43:15.303+00:00

    Hello Leila,

    unfortunately I am not allowed to open support cases. Therefore my hope was that I get the desired information via the forum.

    Best Regards,

    Joachim

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