Is it possible to use both MS Teams Calling Plans and Direct Routing at the same time?

Question

Hi,

We are planning for Direct Routing and have encountered some problems with existing users with assigned calling plans. What we would like to achieve is for the tenant to use both Calling Plans and Direct Routing at the same time. Is this even possible?

I know we can assign VoiceRoutingPolicy, but we can't seem to get it to work so that the users can route some of their local calls to Calling Plans and the IDD on the Direct Routing SBC.

Appreciate feedback regarding this.

Thanks

Answer 1

@MiguelMendozaMico-1884

A single organization can use both options at once. Direct Routing supports users who have the additional license for the Microsoft Calling Plan. However, a hybrid voice solution might be best for your organization if:

1)Microsoft Calling Plan is not available in your country.

2)Your organization requires connection to third-party analog devices, call centers, and so on.

3)Your organization has an existing contract with a PSTN carrier.

For more details about direct routing requirements, you can refer to:

https://learn.microsoft.com/en-us/microsoftteams/direct-routing-plan

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