Teams video quality

Question

We have been holding off on switching from Skype for Business to Teams for our videoconferencing and telehealth due to the poor video quality. I tested it again today and noticed that if I sign completely out of Skype for Business, the Teams meeting audio quality improves, but not the video. Would the video improve if we completed the upgrade switch to Teams?

Thank you for your valued time in responding.

Answer 1

Thanks All. I got a response from Microsoft Teams Support:

Microsoft has reduced their bandwidth and quality settings to 720p or less in some cases with the surge of usage due to corona virus. Until they upgrade to meet demand or people go back to normal life we won't be able to really get solid video through the service for a bit

Refer : https://techcommunity.microsoft.com/t5/microsoft-teams/poor-videos-during-teams/m-p/1290304

Answer 2

We see that they lower the quality in our meetings, genarally with +30 users meetings. This info can be found in the report checking the report for the meeting, and checking the user report:

So in above the enduser sent 720p into the server, but the server lowers it to 360p WITHOUT notifiying us of it.... So they are trying to hide this, they should push an notification to the meeting as a banner with info like:

We Microsoft have lowered the quality of the video stream for user XXXXXX due to Covid-19.
But i guess they dont want to inform user of this, as it means you pay for a service that they do not deliver.