Hi Isaiah-
I'm Kevin B. Independent advisor and a Windows user like you. I do apologize for the inconvenience about your devices, let me help you sort things out.
Before we proceed can you tell me what is the version of your devices?
To do that press Windows key + R and type: Winver
HIt okay and look for version of your Windows and the build.
Kindly do it on both of your devices.
Thanks.
Kevin B.
Independent advisor