Bluetooth keyboard connection issue

Question

I have a Bluetooth keyboard (DELL KB7120W) that is not connecting consistently (it is paired). Sometimes it will connect within a minute and sometimes it takes 5 minutes, Sometimes it won't connect at all (15 minutes) and have to remove the device and re-pair it. When it is connected it has a slight latency. The mouse that came with it has no problem at all staying connected.

I have tried updating the driver through Windows automatic driver update; it says I have the most current driver. I went the DELL support site and they said the same thing. I have W10H Ver 2004. I was wondering if there is an issue with this Bluetooth keyboard and W10H Ver 2004.

Any help with this would be appreciated.

Answer 1

I too have this problem with a brand new Dell XPS13 laptop and Dell KB7120W bluetooth keyboard.  Mouse stays connected fine, but key board stay connected more than a couple hours.  Paired the keyboard to my work laptop as a test.  Still worked after a couple days.  Oddly, its status would change from "Connected" to "Paired" if it was idle for a while, but it always worked when I used it (no lag) and the status returned to "Connected" in a few seconds.

Sure feels like my Dell is putting the keyboard into a deep sleep or something, that it can't wake up from.  Some old posts talk about a power setting for the keyboard regarding sleep.  But that must be for an older version of Windows, because the instructions on how to find them are no longer correct.

Dell site reports others with such problems, pretty sure including PDempe.  They say to update drivers, but don't say which ones.  Oddly, Windows said all my drivers were up to date, but Dell said they weren't and I updated from there.  Didn't fix my problem, though.