Cardholder Name doesn't match the info on the card

JudeA007 131

I tried using my debit card to sign up for the Azure free account and I got the following error message at the Cardholder Name input box to Check the info you entered. It doesn't match the info for this card. I typed in the correct Cardholder name and still the same error message. Thank you.

ganga tharan 31 Reputation points

2021-10-20T02:47:48.417+00:00

hi

Have you solved your problem, I am facing the same issues..
Please let me know, How to solve this issues.
I am from india and i have tried both debit and credit card
Bhanu Teja Chindukuri 6 Reputation points

2021-11-17T17:39:29.627+00:00

I am facing Same Issue any resolution
manisha s 11 Reputation points

2021-11-23T17:17:43.497+00:00

I am also facing this issue.
T P Alexander 6 Reputation points

2021-11-26T16:09:49.157+00:00

MEE TOO HAVE THE SAME ISSUE
Aarnika A 1 Reputation point

2021-12-21T07:38:58.127+00:00

Im also facing the same issue. Can any one help me for this??
Aniruddh Mukherjee 1 Reputation point

2022-01-07T11:12:07.667+00:00

I am facing the same issue with my debit cards. I have tried both Federal Bank and SBI debit card - none of them worked.

Did you find any solution?
ANKITA SEN 1 Reputation point

2022-01-22T16:27:24.287+00:00

I am also facing same issue.My Visa card working well for other platforms.
Very disapoiinted
LearnData 1 Reputation point

2022-01-31T03:32:59.91+00:00

Still same problem persists.. tried with sbi and federal bank cards..Atleast the error message should be correct
Madhu Babu Kencha 1 Reputation point

2022-02-23T16:04:12.2+00:00

It is very sad to face the "Cardholder Name" issue on the big Azure portal and support is also very poor. HDFC is one of the popular internal banks. It is not accepting their debit card. I have never faced this kind of silly issue with any other cloud providers.
shobhit narayanan 1 Reputation point

2022-03-28T11:59:13.253+00:00

Facing the same issue with DBS bank Singapore. Tried multiple cards and didnt work!!
shobhit narayanan 1 Reputation point

2022-03-28T11:59:22.79+00:00

Facing the same issue with DBS bank Singapore. Tried multiple cards and didnt work!!
Harsh Rohila 1 Reputation point

2022-06-12T13:52:05.567+00:00

Same card (Federal Bank, Visa) worked in AWS but not working in Azure
Manzoor Ahmed 1 Reputation point

2022-06-27T11:43:06.01+00:00

Even I too got fed up with these issues. I am a Microsoft Certified Trainer. I have to train students on Azure. But guess what?
I cannot subscribe. So, embarrassing.

Dear team, please try to give at least a PayPal option or Stripe.
olusegun ogunrinu 1 Reputation point

2022-06-30T12:31:50.5+00:00

I have the same issue from Nigeria
Coca Beans 6 Reputation points

2022-07-23T06:55:40.877+00:00

Hi All,

The reason this error comes up is because the card (debit/credit) that you are trying to authenticate isn't eligible for international usage. Even though it might be printed on your card "International debit/credit card", by default international usage is disabled. So, first go to your bank portal and enable it. Also enable online transactions. If any queries, reach out to your bank.

I had the same issue and after doing the above steps, I was able to create my free account.

Regards,
Coca Beans
azarudin s 1 Reputation point

2022-07-30T17:27:46.59+00:00

Make sure that the details you are entering are same both in "signup page" and "subcription page". It works in an instant that way. ( i too had tried for day and nothing worked other than this)

Though Credit card is only working in India.

In case of any more complaints contact this root engineers blog for all these operations :

https://feedback.azure.com/d365community/
Jatin Gupta 0 Reputation points

2023-02-23T15:56:48.07+00:00

Also facing smae issue. Tried ICICI and SBI both are not working
Samantha Du Preez 0 Reputation points

2023-03-13T06:37:19.02+00:00

I used the advice from above. You need to ensure that your card is able to accept payments from abroad. You will need to change this on your banking app and make changes to your card settings.

It will then work!!! Yay!!
Sundar Jaiswal 0 Reputation points

2023-03-28T15:14:02.5433333+00:00

I am feeling same problem my folder name is right but not sign up why I want solution please
Thavarajan mathivanan 0 Reputation points

2023-05-25T06:04:00.2+00:00

FACING THE SAME ISSUE
Narasimhareddy Uppu 0 Reputation points

2023-07-06T10:05:14.05+00:00

You have to do payment with only credit card. Then you can create your azure account successfully.

20 answers

Ashwin M K 26 Reputation points

2021-11-28T14:06:59.017+00:00

The above mention document is not helping. Please help.
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5 people found this answer helpful.
Arpan Das 0 Reputation points

2023-06-11T10:09:43.66+00:00

I am from india, tried to add card several times, but each time showing incorrect card holder name or incorrect information, please help! I need to get in regarding my project. This is very urgent!

tanner galbraith 0 Reputation points

2024-03-23T18:15:16.0866667+00:00

im putting this here as my answer is on the last page. my problem was that my address was not the one that was on my card, but it was telling me my name was wrong and not the address. so if you are having this problem check that the address is the same one as what your bank has saved.
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Rahul Gote 16 Reputation points

2022-02-18T17:51:16.167+00:00

Hi team,

make a notice box on the azure.portal - mentioning azure free trial is not available nowadays, so no one will waste his valuable time to activate your fake free trial account......
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3 people found this answer helpful.

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Dave Patrick 426.3K Reputation points MVP

2021-04-28T17:44:46.27+00:00

You can follow along here.
https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/troubleshoot-declined-card

--please don't forget to Accept as answer if the reply is helpful--
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2 people found this answer helpful.
ParagJyotiOjah 46 Reputation points

2022-01-04T09:24:38.633+00:00

Dear Team Microsoft,
I don't understand what you people are doing these days.For just mere subscription of a free azure account you people are asking for card details.Even unfortunately not accepting the authentic card details too.Should we stop following or learning from you or just start learning from other cloud providers? Even for technical help no support being provided.
Please stop fooling people.A request to you all.I am already being embarrassed for getting a small subscription related sign up issue.

Thank you.

Best regards,
Well wishers.

Rahul Gote 16 Reputation points

2022-02-18T17:52:00.173+00:00

Not useful information

Rakesh Kumar 1 Reputation point

2022-06-27T06:12:55.077+00:00

Microsoft Team,

Even I tried with SBI debit card (Indian Bank) and HDFC credit card in both way - free as well as "pay-as-you-go" subscription model but I didn't get any luck. Microsoft team, really you have to work in this area.

Manzoor Ahmed 1 Reputation point

2022-06-27T11:42:19.757+00:00

Even I too got fed up with these issues. I am a Microsoft Certified Trainer. I have to train students on Azure. But guess what?
I cannot subscribe. So, embarrassing.

Dear team, please try to give at least a PayPal option or Stripe.
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Natheeshkumar Rangasamy 11 Reputation points

2022-02-02T14:52:37.407+00:00

Still not working.. I tried with HDFC and Kotak mahindra... What a stupid this... I wasted one entire day.
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Sharma, Abhishek 11 Reputation points

2022-07-15T04:21:28.383+00:00

I have been trying for two whole days with two of my Debit Cards. But each time I get the message "Check the info you entered. It doesn't match the info for this card". I tried different combinations of all the fields asked during Request for Debit Card Information.
I debugged the Browser console to check for any errors - the HTTP status code returned from Microsoft is 400 https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/400 - this status does indicate that Microsoft encountered Card Validation issues. But we users are sure we have entered the correct Card Info. In fact, my Debit Card got accepted by Microsoft during addition of Valid Payment Options - during this addition, a test amount was actually deducted by Microsoft. Things go berserk when we try to sign up for Azure
@Microsoft it is truly frustrating that you haven't been able to provide a definitive solution to this problem. If you do not accept our Debit Cards, then at least you should provide the correct Error message at that very instant instead of confusing customers with such an ambiguous message. You are losing potential customers because of this issue that you have neglected for so long! We are very disappointed.
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POLICE MD MUSTAFA 0 Reputation points

2023-07-26T17:48:07.87+00:00

please help me iam trying from 2 days to get a azure portal login..while doing payment details ..even though i filled as it is of my card name . it is showing card name mismatch.

i requested to Azure team to solve my issue.
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Cardholder Name doesn't match the info on the card

20 answers