BSOD reference by pointer

Question

Hello,

 I have started getting this BSOD quite frequently over the last few days. I googled the issue and tried some of the suggested fixes but as yet it has not stopped.  Is there a way to figure out what exactly is causing the problem?

thanks in advance.

Answer 1

Hi Dave,

thank you for taking you time to help me, I really appreciate it.

the minidump files are on dropbox the link is as follows

https://www.dropbox.com/s/bm9ph9sdvyjpnqu/Minidump.zip?dl=0

regards and thanks,

Niall.

Answer 2

Hi niall.io

Most of your minidump files just indicate memory (RAM) corruption no specific driver is listed.

However in 6 of the minidump files a driver named dddriver64Dcsa.sys is listed as the cause of the crashes, that is known to be associated to Dell Diagnostics software, which is part of the Dell Support and Assist utility.

Completely uninstall that from your PC and test if your system is stable.

If not, the best option is to download the widely available free utility MemTest86, then run a full 4 pass scan with that to test your RAM for physical errors

Answer 3

Thank you Dave, I will try out the suggestions and hopefully get the issue resolved.

Answer 4

Okay niall.io, glad to Help!

Answer 5

Quick question Dave, do I uninstall just the driver or the dell support and assist app its self.