Windows Hello for Business login - Pin screen behind spinning wheel

Erjen Rijnders 61 Reputation points
2021-05-04T11:15:09.08+00:00

We configured Windows Hello for Business hybrid key trust; devices are joined on-premises. On my test laptop everything worked fine. But with the first test user, something strange appeared which I never saw before.
If the user logs in with username/password, the user gets the Windows Hello screen because it's added in Intune in the test group. First you must authenticate yourself with a second factor, after that you get the screen where you must set your Windows Hello Pin. But before you can set the pin, you see a spinning wheel. There is nothing you can do at that point as a user.

We found out that if we press “shift + f10” which opens a command prompt, you can use “alt + tab” and surprisingly the Windows Hello Pin screen was behind the spinning wheel and was never brought at front automatically.
Now if this was for one user only, that wouldn't be a problem, but we tested multiple users and they all have the same problem. We also deployed a brand-new laptop, fully updated, and experienced the same problem.

Did anyone see this before? Any idea how to solve this?
Thanks a lot in advance.

Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
2,538 questions
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7 answers

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  1. Søren Hartvig Jensen 21 Reputation points
    2022-05-13T10:51:26+00:00

    UAC (User Account Control). If this is either set lower in your OS by policy, or your users have local admin rights and have lowered UAC themselves, this will cause the issue. Set UAC to the recommended level, reboot, try again.

    Credit: Microsoft Support

    4 people found this answer helpful.

  2. Jeff Gellman 6 Reputation points
    2022-01-27T20:46:08.527+00:00

    Hello. Just wondering if anyone has a solution for this? I see the PIN screen when I alt-tab however I cannot bring it ahead of the spinning wheel screen. I did not set up the fingerprint reader so just trying t add the WHfB PIN.

    1 person found this answer helpful.

  3. Pham, Andrew 5 Reputation points
    2024-02-14T21:09:19.59+00:00

    If both of these conditions are true, the hidden PIN window issue will occur. In our case, we had Field Services personnel with local Administrator privileges install a custom legacy app that would set EnableLUA=0 causing this issue. To resolve, set EnableLUA=1

    1. The enrolling WHFB user is a member of the local Administrators group and
    2. EnableLUA is set to 0 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System] "EnableLUA"=dword:00000000
    1 person found this answer helpful.

  4. Miles 1,271 Reputation points
    2021-05-05T07:20:15.867+00:00

    Hi

    For windows hello related issue, you could ask for help from windows hello community.
    Link : https://answers.microsoft.com/en-us/windows/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=false&page=1
    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn.
    Thanks for your understanding and cooperating.

    Best regards
    Miles


  5. Holmes Networks 6 Reputation points
    2022-01-13T00:24:02.373+00:00

    I have clients experiencing this exact same issue, did you ever find a resolution??? It's really throwing a monkey wrench into a customized desktop image I have created. This is clearly an MS bug where someone didn't properly set the proper foreground window during the process. MS needs to fix this ASAP. I know we aren't the only one's experiencing this issue. My clients are using Azure AD with Office 365 and there is no way I have found to turn off Windows hello or the PIN settings.

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