Windows Hello for Business login - Pin screen behind spinning wheel

Erjen Rijnders 61

We configured Windows Hello for Business hybrid key trust; devices are joined on-premises. On my test laptop everything worked fine. But with the first test user, something strange appeared which I never saw before.
If the user logs in with username/password, the user gets the Windows Hello screen because it's added in Intune in the test group. First you must authenticate yourself with a second factor, after that you get the screen where you must set your Windows Hello Pin. But before you can set the pin, you see a spinning wheel. There is nothing you can do at that point as a user.

We found out that if we press “shift + f10” which opens a command prompt, you can use “alt + tab” and surprisingly the Windows Hello Pin screen was behind the spinning wheel and was never brought at front automatically.
Now if this was for one user only, that wouldn't be a problem, but we tested multiple users and they all have the same problem. We also deployed a brand-new laptop, fully updated, and experienced the same problem.

Did anyone see this before? Any idea how to solve this?
Thanks a lot in advance.

Doug Watson 1 Reputation point

2021-05-20T00:40:48.54+00:00

We have the exact same behaviour with all devices in our environment that I have tested.

Only occurs after Fingerprint setup, if you use Face Recognition then the PIN Screen works as normal.

Same issue regardless of device manufacturer or model. HP/LENOVO/TOSHIBA, all the same.

Latest Windows 10 2021-05 update hasnt fixed the issue.
Erjen Rijnders 61 Reputation points

2021-05-20T09:25:23.28+00:00

Good to know there are more organizations with the same problem.
We also have the same problem using Face Recognition. We didn't create the support ticket yet but will do so soon.
Miles 1,251 Reputation points

2021-05-21T03:06:48.853+00:00

Hi

Here is the link https://support.microsoft.com/en-gb/contactus ,which could get support for Microsoft products and services.

The other link https://serviceshub.microsoft.com/supportforbusiness also offers support. However , this link is chargeable.

If you resolve it using your own solution, please share your experience and solution here. It will be very beneficial for other community members who have similar questions.

Best regards
Peyton 6 Reputation points

2022-02-21T15:31:02.913+00:00

I found a solution that worked!!

Try pressing Ctrl + Alt + Del, and then select Task Manager. Once task manager pops up you can End the Microsoft Account task!

]1

Let me know if that works for you!
Anonymous

2023-10-19T19:48:29.8166667+00:00

You can also do Ctrl+alt+del to sign out and sign back in and the issue will be resolved.

7 answers

Dazed74 1 Reputation point

2022-05-09T14:57:40.487+00:00

I'm have this same issue except ALT+Tab doesn't work. Trying to open the Task Manager works, but I still can't get that PIN screen to pop up.

I rebooted the laptop and logged on as myself. I was able to setup my PIN without any issues, the window came right up. Tried to have the user sign on again and it's same thing.
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satnix 1 Reputation point

2023-06-21T21:56:30.7633333+00:00

Any update on this issue? I am seeing more and more devices having the exact same challenge. Can't expect novice end users to Alt+Tab their way for something as simple as Windows Hello.
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Przemek Malik 0 Reputation points

2024-01-05T10:09:52.0833333+00:00

Any updates? I’m also facing this problem but with PIN setting, I have noticed that choosing pin window with alt+tab making it active despite it is not visible. I put the pin on the lookout two times (with tab between to go to conformation field), hit enter and the pin was set. Shame, Microsoft.
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Windows Hello for Business login - Pin screen behind spinning wheel

7 answers