Audio Input Devices Not Showing

Question

My headset has a built in microphone into it, but when I plug it in the microphone doesn't work. The audio does, but not the microphone. I have looked on many forums and have tried to fix the problem, but nothing seems to be working. I have never had this problem before, even on the same headset. I have tried the following to fix this:

1. Restarting my computer and updating it.
2. Updated all of my audio drivers, they all said they were up to date.
3. I tried disabling all my audio drivers and re-enabling them.
4. Disconnected all Bluetooth devices on my computer. My headset is wired but I thought that a wireless could've been connected.

If there are any fixes or solutions that I have not tried, please post them as I'm willing to try anything.

Answer 1

Hello Calum,

Good day! I'm John and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. What is your current Windows version and edition? Press Start then click Settings(Gear icon), select System then About

Please try the following methods below.

**Please try connecting your headset on another device then check if the issue persists.

**Please try to check any mic mute button on your headset

**Run the Windows Update Troubleshooter

Press Start then click Settings(Gear icon)

Select Update and Security > Troubleshoot

Select Additional troubleshooters

Under Find and Fix other problems, select Speech

Run the troubleshooter

**Open Device Manager

Click View > Show hidden devices

Expand the Sound, video and game controllers

Find the Audio driver in the list

Right click it and select Update

Click "Browse my computer for driver software"

Select "Let me pick from a list of available drivers on my computer"

Make sure to put a check mark "Show compatible hardware"

Select an older driver from the list

Click Next then Restart your computer

If the issue persists, What is the exact make and model of your computer?

Press Windows key+R to open Run then type: msinfo32

Press Enter

Please take a screenshot of the System Information window and post it in your next response. Note: Don't include any personal information or sensitive data.

https://answers.microsoft.com/en-us/feedback/fo...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Answer 2

Thank you John for replying.

Unfortunately the fixes you suggested didn't work, but I have the windows version and edition.

Version: 21H1

Edition: Windows 10 Home

Here is the photo of the system information

Answer 3

Hello Calum,

Thank you for updating me with that information. I apologize that this did not resolve the issue.

Is it a USB headset or does it have audio jacks? Please try to connect the headset on another USB port or audio jack on your computer.

Please try the method below.

Open Device Manager

Click View > Show hidden devices

Expand the Sound, video and game controllers

Find the Audio driver in the list

Right click it and select Uninstall device

After that, download and install the latest driver for your device using the link below.

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp...

Restart your computer

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 4

Hello again

Whenever I try to install the driver this message appears: Your system does not meet the operating system requirements. Update has been cancelled. (9998)

Do you have any idea why this shows up?

Answer 5

Hello Calum,

Thank you for updating me with that information. Please try the method again then access the link below to download your audio driver

https://support.hp.com/us-en/drivers/selfservic...

Have you tried other wired headset on your PC? Check if the issue persists.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.