Hi,
I'm Pedro A, Independent Advisor
Initially we will try to solve the problem with the following procedure:
I would like to suggest you perform the commands in CMD, but in safe mode with networking.
Try taking a test and see if it helps you
- Safe Mode
Press Win+R keys
When opening the "Run" window, type the command: msconfig
The window will open titled "System Configuration"
Then click on the "Boot" tab and "Boot Options"
Check "Safe Boot" and select "Network"
After that, click OK, restart your Windows
After Windows restarts in safe mode open CMD in administrator mode run the commands
sfc /scannow
DISM.exe /Online /Cleanup-image /Restorehealth
- To disable safe mode
Press Win+R keys
When opening the "Run" window, type the command: msconfig
The window will open titled "System Configuration"
Then click on the "Boot" tab and "Boot Options"
Uncheck "Safe Boot" option
Click OK, restart your Windows
If you have already performed this procedure, please let me know.