SCCM Policy download error

Question

After i upgraded SCCM to 2103 i found a lot of errors releated to client policy download and this the error

The client failed to download policy. The data transfer service returned "BITS error: 'HTTP status 404: The requested URL does not exist on the server.
' Context: 'The error occurred while the remote file was being processed.
'" (-2147024894).

And from client Side

Raising event:
instance of CCM_PolicyAgent_PolicyDownloadFailed
{
ClientID = "GUID:6AE2FB89-0937-4D99-8396-5FCA518A08AB";
DateTime = "20210509032330.731000+000";
DownloadErrorInfo =
instance of CCM_BitsDownloadMethod_ErrorInfo
{
ErrorCode = 2147942402;
ErrorMessage = "BITS error: 'HTTP status 404: The requested URL does not exist on the server.\n' Context: 'The error occurred while the remote file was being processed.\n'";
};
DownloadMethod = "BITS";
DownloadSource = "http://<mp>/SMS_MP/.sms_pol?{A0C4FFB9-5919-4744-A7C8-3233871FCF3F}/22.SHA256:6C1724485FEF5D15A0B88298C9643F962624563ECBFC553A868E5F8730943B05";
PolicyNamespace = "\\.\ROOT\ccm\policy\machine\requestedconfig";
PolicyPath = "CCM_Policy_Policy5.PolicyID=\"{A0C4FFB9-5919-4744-A7C8-3233871FCF3F}/22\",PolicyVersion=\"1.00\",PolicySource=\"SMS:ELA\"";
ProcessID = 47892;
ThreadID = 55176;
};

i trace this policy ID and i found it using policyspy tool

instance of CCM_Policy_Policy5
{
System properties System properties
string __PATH = "\EGC02WLISELIM01\ROOT\ccm\Policy\Machine\RequestedConfig:CCM_Policy_Policy5.PolicyID="{A0C4FFB9-5919-4744-A7C8-3233871FCF3F}/22",PolicySource="SMS:ELA",PolicyVersion="1.00"";
string __NAMESPACE = "ROOT\ccm\Policy\Machine\RequestedConfig";
string __SERVER = "EGC02WLISELIM01";
string __DERIVATION[] = {
"CCM_Policy_Policy4",
"CCM_Policy_Policy3",
"CCM_Policy_Policy",
"CCM_Policy_Config"
};
sint32 __PROPERTY_COUNT = 13;
string __RELPATH = "CCM_Policy_Policy5.PolicyID="{A0C4FFB9-5919-4744-A7C8-3233871FCF3F}/22",PolicySource="SMS:ELA",PolicyVersion="1.00"";
string __DYNASTY = "CCM_Policy_Config";
string __SUPERCLASS = "CCM_Policy_Policy4";
string __CLASS = "CCM_Policy_Policy5";
sint32 __GENUS = 2;

 Inherited properties Inherited properties  
object PolicyRules[] = <NULL>;  
string PolicyXML = <NULL>;  

string DownloadSource = "http://<mp>/SMS_MP/.sms_pol?{A0C4FFB9-5919-4744-A7C8-3233871FCF3F}/22.SHA256:6C1724485FEF5D15A0B88298C9643F962624563ECBFC553A868E5F8730943B05";  
string PolicyCategory = "CloudConfig";  
string PolicyCookie = "2021-02-17 18:31:55.780";  
uint32 PolicyFlags = 80;  
string PolicyHash = "SHA256:6C1724485FEF5D15A0B88298C9643F962624563ECBFC553A868E5F8730943B05";  
string PolicyID = "{A0C4FFB9-5919-4744-A7C8-3233871FCF3F}/22";  
uint32 PolicyPriority = 20;  
string PolicySource = "SMS:ELA";  
string PolicyState = "DownloadStarted";  
string PolicyType = "Machine";  
string PolicyVersion = "1.00";  

}

How can i solve this errors ??

Answer 1

I am having the same issue on CB2107 client version 5.00.9058.1047. All MPs show healthy.

Answer 2

Any updates or solutions on this issue? We are also on SCCM 2107 and see the BITS error on a small number of clients

Answer 3

I had the same issue on my environment. Constantly repeating 10803 errors in status messages, but only on a few computers. During troubleshooting on an affected device, I noticed that while the computer had the name "PC0027" in Windows, if I ran the command

Invoke-WmiMethod -Namespace root\ccm -Class sms_client -Name TriggerSchedule "{00000000-0000-0000-0000-000000000021}"

it would display "PSComputerName: PC0059"

I found out that this was because local support had used Acronis to clone the hard disks of a few computers to save time on setting them up.

I then reset the SCCM GUID by deleting the smscfg.ini and deleting the certificates, then uninstalled the SCCM client, and reinstalled it, and the 10803 error on that system went away.