Graphics driver problem...

Question

I really need an answer. I am using a bit old laptop so it is a bit hard finding solutions especially to my rare case. I have a dell precision 3510. i have an intel graphics card and an AMD FirePro W5130M. my laptop had also been experiencing performance issues in the past month but i thought it was some virus and i was going to reset the whole laptop anyway. i then reset the laptop and downloaded windows online. everything was fine until a day later my screen froze out of the blue. i tried force shutdown then boot again and it worked. i continued using it till it happened again. this time after rebooting the screen froze a few seconds later and after rebooting for the third time the screen turns off at the end of the boot. I thought windows was corrupted so i tried reinstalling but i ended up experiencing the same issue. i kept on trying to find the solution till i finally realized the problem of the screen freezing happens when windows tries to install the AMD FirePro W5130M driver. I tried various ways to fix this like disabling the intel graphics card and forcing windows to not enable it and then try installing the AMD FirePro W5130M driver again and it worked. But, after restarting there was a yellow sign in the driver's name in device manager. i tried updating it but it said it didnt need any updates. i opened it and i found error code 43. Now I give up and i hope someone will be able to help me. feel free to ask any questions about my case. thank u in advance. And is it really a hardware problem? I mean other users have reported the same thing even in this website but i didnt find the solution sadly. I also tried downloading windows 11 on my unsupported hardware, still didnt work... please help. thanks

Answer 1

Im so sorry but it didnt work. i tried this countless times in windows 10. what to do? and btw my intel gpu version is from windows update, like windows reverted the driver's version to an older one. both the older one and the newer one dont work.

Answer 2

Hi

Thanks for your reply.

May I ask if you frequently use the Intel integrated graphics card in your daily life?

If it is not necessary for you to use it, you can disable the Intel integrated graphics card in the Device Manager and exclusively use the AMD dedicated graphics card.

Here are the steps to disable the Intel integrated graphics card using Device Manager:

1. Press Windows + X on your keyboard and select Device Manager from the menu.
2. In the Device Manager window, locate and expand the Display adapters section.
3. Right-click on the Intel integrated graphics card listed under Display adapters.
4. Select Disable device from the context menu.
5. A confirmation dialog will appear. Click Yes to confirm the action.

After completing these steps, the Intel integrated graphics card will be disabled. If you need to re-enable it later, you can follow the same steps and select Enable device instead.

This can prevent your computer from crashing again while ensuring stability for your daily work.

Answer 3

the amd driver doesnt work without the intel graphics one because when i install the amd driver windows says code 43. is it because it is dependent on the intel grahics card? anyway to make not dependent?

Answer 4

mr derrick?