New computer setup stuck on Microsoft PIN

Question

I have a brand new Lenovo M625q preloaded with Windows 11 Pro

When trying to setup, the process gets to Create a PIN but becomes stuck

Answer 1

I am very frustrated right now. I returned the original PC and received a second of the same make/model.

THE SAME ISSUE IS OCCURRING!!!

Is there any resource available where I can speak to a human about this?

Answer 2

I understand your frustration, Jim. It is certainly frustrating to replace a device and face the same problem.

If the problem persists after using the OOBE/BYPASSNRO command, it seems that the problem may be related to the Windows 11 setup process or the underlying configuration of the Lenovo pre-installed system.

1. We can try contacting Lenovo support.

Lenovo's customer support is your best bet as the brand can usually assist you with this issue remotely.

The link is: Lenovo Support | Drivers, Troubleshooting, Warranty, Repair | Lenovo Support SG

Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

2. There are also ways to try contacting Microsoft phone support or online support.

Please contact Contact Us - Microsoft Support for help and support related to the issue, thank you very much!

(1) Click on the link to visit the website and sign in to your account

(2) Enter the problem you are experiencing in the search field.

Below are some example images:

(3) Click on “Get Help”.

(4) Click on “Contact Support”.

(5) You can view the help or ask for online and phone support.

Personally, I would suggest to contact the brand of the laptop and send them the order number along with the computer number. Have them activate and access the system for you directly, either remotely or offline