Problem with Canon MF Scan Utility, print but don't scan

Question

I buy new Lenovo Thinkpad and install all windows updates and drivers and software for Canon MF453dw software. When I start scanning with the CANON MF SCAN UTILITY program, the following message appears: "Cannot communicate with the scanner. The cable may be disconnected, or the scanner may be turned off. Check the scanner status and try again. Scanner driver will be terminated**.**"
I reinstalled the drivers again, reset the printer, modem. I try to blocked all firewall, but problem is not solved.

I have installed on old Lenovo which I didn't windows update and still works on it.

Answer 1

already used, does not helped.

Answer 2

There is a new firmware date 2024.

There are 3 ways to connect to your canon multifunction printer --- ethernet, usb and wifi.

If one method doesn't work, try the other 2.

Answer 3

The latest firmware already installed. The scanner is connected via ethernet and it works from all my W11 23H2 and W10 22H2 computers in my family.

I asume the issue is the W11 24H2 and canon MF Network Scanner Selector from 2015.

Answer 4

Try the windows 11's built-in scanning software.

Answer 5

That the advice as from Microsoft support :-(

I installed all Canon and Microsoft available updates....