problem

Question

so today i faced an issue, audio services went out and i then restarted it and it turns on but i cant hear anything, so i tried troubleshooting it and it didnt work, so i thought hey maybe i should try additional troubleshooters, so i went to the windows update thingy but i dont see anything i also cant even troubleshoot, and i cant even type in the search bar, nor run disk cleanup on file manager and i think some of the other services i tried didnt open,i really need help

heres the things i tried,
sfc/scannow

dism (restorehealth, checkup, scanhealth)

chkdsk (/f/r/x)

i dont wanna do system restore again because its my fourth time and it takes some time. but if theres no more solution then ill have to do system restore again,

note: the screenshots dont work somehow (including the ones i just uploaded here)


Answer 1

NotFreestylin, thank you for the screenshots.

Unfortunately, since this is a custom-built device and there is no specific information available about your system model or motherboard manufacturer, I couldn't find the exact audio drivers. As a result, a clean installation of Windows 10 may be necessary (not just a system restore - which you have already attempted a few times before). This process involves downloading a fresh copy of Windows 10, deleting the current operating system, and performing a full installation.

If you're comfortable with this, I can provide step-by-step instructions in my next message. Please make sure to back up all your files before proceeding with the clean installation.

Best regards,

Gunasekar N

Answer 2

Hi so i deleted them and restarted, but still nothing, and nothing shows up on the output device even though my speakers are plugged in

Answer 3

NotFreestylin, thank you for the screenshots.

Based on the pictures provided, it seems there's an issue with the operating system. Have you tried testing it with a different user profile to see if you can type or use the troubleshooter on another profile?

1. Click Windows + R key, type netplwiz in the run dialog box and click enter.
2. Select Add.
3. Click Sign in without a Microsoft account (Not recommended).
4. Select Local Account.
5. Enter a username and password.
6. Sign out and sign in with a new profile.

See if the search bar and other settings are displayed properly in the new user profile.

Regarding the audio issue, In the Device Manager, Uninstall High high-definition audio device (both of them) and restart your computer.

• That is, Right-click your High-definition audio device, select Uninstall device, select the Attempt to remove the driver for this device check box, and then select Uninstall.

• Uninstall both of them and restart your PC.

• Connect your speakers and test the audio output.

Let me know how it goes.

Best regards,

Gunasekar N

Answer 4

Hi sorry i forgot to place it in windows 10 catagory, so the troubleshoot and update is blank and for some reason i cant type in the search bar, but i can type in the windows search bar when im specifically in safe mode

Answer 5

Hello NotFreestylin,

Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.

I am sorry that you are experiencing audio issues on your Windows 11 computer.

First, it seems that you are having trouble running the Audio troubleshooter. In Windows 11, the audio troubleshooter has been moved to a different section, you can find them in,

Settings > System > Troubleshooter > Other Troubleshooter > Audio > Click Run.
Once the troubleshooter identifies the problem, restart your computer and test the audio output.

If you are still experiencing issues, we may need some additional information about your device.

1. Open Device Manager (Windows + X) and expand the arrow next to Sound, video and game controllers.
   -Post us the screenshot of the list of audio drivers.
2. Type msinfo in the search bar on the taskbar and click enter.
   Post us the screenshot of the system information window.

If you are having trouble uploading screenshots here, you can try the link below. https://imgur.com/

Note - This is a third-party website used for uploading images and sharing them. Watch out for any ads.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N