Hypervisor Error BSOD. Please Help!

Anonymous

Solution: I checked my device manager and found two USB devices with problems. I have no idea what they are and I disabled them and everything seems to be working with no more blue screens.

I've been experiencing BSOD errors for the past couple of months. First time I brought it into a shop to fix and found out it was due to a faulty hard drive. I thought that would be all but now I'm getting pretty much exclusive Hypervisor Error BSODs only when playing games. Not sure what's causing it at all. I've included a link to one drive with my dump files for the past few months and my system files.

Here's what I get from WinDbg if it helps:

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : true
   AllowNugetExeUpdate : true
   NonInteractiveNuget : true
   AllowNugetMSCredentialProviderInstall : true
   AllowParallelInitializationOfLocalRepositories : true
   EnableRedirectToChakraJsProvider : false

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.235 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 42

Microsoft (R) Windows Debugger Version 10.0.27704.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\100524-12312-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 22621 MP (20 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0xfffff801`2c600000 PsLoadedModuleList = 0xfffff801`2d2134f0
Debug session time: Sat Oct  5 16:23:43.415 2024 (UTC - 4:00)
System Uptime: 4 days 22:20:13.262
Loading Kernel Symbols
...............................................................
................................................................
................................................................
................................
Loading User Symbols

Loading unloaded module list
..................................................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff801`2ca14fd0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffff9701`11e0dcb0=0000000000020001
17: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

HYPERVISOR_ERROR (20001)
The hypervisor has encountered a fatal error.
Arguments:
Arg1: 0000000000000011
Arg2: 000000000023f3be
Arg3: 0000000000001005
Arg4: ffffe70000c05ee0

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 218

    Key  : Analysis.Elapsed.mSec
    Value: 2348

    Key  : Analysis.IO.Other.Mb
    Value: 19

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 25

    Key  : Analysis.Init.CPU.mSec
    Value: 125

    Key  : Analysis.Init.Elapsed.mSec
    Value: 62049

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 91

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27704.1001

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x20001

    Key  : Bugcheck.Code.TargetModel
    Value: 0x20001

    Key  : Dump.Attributes.AsUlong
    Value: 1808

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0x20001_11_23f3be_nt!HvlSkCrashdumpCallbackRoutine

    Key  : Failure.Hash
    Value: {2bd6b6ed-2f8f-2ee0-0bc4-8229acc2dfce}

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 1417df84

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 0

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 1

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 1

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 21631230

    Key  : Hypervisor.Flags.ValueHex
    Value: 14a10fe

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 3f7

    Key  : Stack.Pointer
    Value: NMI

BUGCHECK_CODE:  20001

BUGCHECK_P1: 11

BUGCHECK_P2: 23f3be

BUGCHECK_P3: 1005

BUGCHECK_P4: ffffe70000c05ee0

FILE_IN_CAB:  100524-12312-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b

DUMP_FILE_ATTRIBUTES: 0x1808
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffc98186fe2040

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
ffff9701`11e0dca8 fffff801`2cb45881     : 00000000`00020001 00000000`00000011 00000000`0023f3be 00000000`00001005 : nt!KeBugCheckEx
ffff9701`11e0dcb0 fffff801`2cab7ee8     : 00000000`00000100 fffff801`2c91769c ffff9701`11e1b3d0 ffff9701`11e0dd30 : nt!HvlSkCrashdumpCallbackRoutine+0x81
ffff9701`11e0dcf0 fffff801`2ca23082     : 00000000`00000100 ffff9701`11e0def0 00000000`00000000 00000000`00000000 : nt!KiProcessNMI+0x1a0d28
ffff9701`11e0dd30 fffff801`2ca22dee     : 00000000`00000100 ffff9701`11e0def0 00000000`00000000 00000000`00000000 : nt!KxNmiInterrupt+0x82
ffff9701`11e0de70 fffff801`2c92ff4a     : fffff7f2`4001ed50 ffffc981`9443b000 00000000`00989680 00000000`00989680 : nt!KiNmiInterrupt+0x26e
fffffd04`badc7510 fffff801`2c837f87     : 000003df`e3c6ee8b 00000000`00000003 00000000`00000003 00000000`00000000 : nt!HalpLbrResumeRecording+0xa
fffffd04`badc7540 fffff801`2c8377d1     : ffffc981`9443b860 00000000`00000000 ffffffff`ffffffff fffffd04`badc79f0 : nt!PpmIdleExecuteTransition+0x587
fffffd04`badc7990 fffff801`2ca19f94     : 00000000`00000000 00000000`00000000 ffffc981`86fe2040 ffffc981`886f4040 : nt!PoIdle+0x361
fffffd04`badc7b80 00000000`00000000     : fffffd04`badc8000 fffffd04`badc1000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x54

SYMBOL_NAME:  nt!HvlSkCrashdumpCallbackRoutine+81

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.22621.4249

STACK_COMMAND:  .process /r /p 0xfffff8012d348f40; .thread 0xffffc98186fe2040 ; kb

BUCKET_ID_FUNC_OFFSET:  81

FAILURE_BUCKET_ID:  0x20001_11_23f3be_nt!HvlSkCrashdumpCallbackRoutine

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {2bd6b6ed-2f8f-2ee0-0bc4-8229acc2dfce}

Followup:     MachineOwner
---------

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Hypervisor Error BSOD. Please Help!

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