Kernel problem

Question

I try to start a game on roblox and boom blue screen and it says something with kernel head mode if i remember correctThe Minidump file
When i do sfc /scannow it allways says something is corrupt in windows then i can play roblox again for a while (Like going to other games on the platform)
This is the CBS log CBS log

Answer 1

You are always welcome and I hope it will be all good now, however, if the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues in particular to your hard drive.

Answer 2

Hi, thank you for replying, the logs are unable to point out the disk letter which is having an issue, in addition, you can run the check disk for both drive, kindly follow the steps below:

For Drive C:

Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))

Copy, paste, and enter the command below:

chkdsk c: /f

Follow the prompt and restart the PC if needed.

For Drive E:

Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))

Copy, paste, and enter the command below:

chkdsk e: /f

Follow the prompt and restart the PC if needed.

Answer 3

The f disk i could understand as it is a HD and i minimum use it as for right now its just 1 empty folder there ;D

But if u could see any C or E disk problems?

or could these be something of it ? Admin event view of sertan

Answer 4

Hi, thank you for patiently waiting, as per checking and analyzing the event logs, there are multiple Disk errors (NTFS), this error occur when there is an issue with the file system or there is a hardware-related problem which is on your hard drive, for us to sort out the issue, kindly follow the steps below:

Method 1. Run full check disk.

Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))

Copy, paste, and enter the command below:

chkdsk c: /f

Follow the prompt and restart the PC if needed.

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues in particular to your hard drive.

Answer 5

I will go to bet for now and i will look at respons when i wake up.

Thanks in advance!