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Remote Desktop Connection Drops on Initial Connection

Daniel Flak 21 Reputation points
2021-05-17T16:28:35.557+00:00

I login to my work laptop using VPN and the Remote Desktop Connection. This worked very well until April when I got a Microsoft Windows 10 update.

Now the connection drops within seconds of connecting to the remote machine. I reconnect and everything is fine. The connection only does this with a fresh instance of the VPN connection. I can leave RDC and come back within the same VPN session and it works fine.

I've found a lot of articles posted on this topic, but can't find anything recent.

I classify this as an annoyance rather than an issue.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Anonymous
    2021-05-18T05:39:38.747+00:00

    Hi,

    First of all, I note that you have mentioned that RDC worked very well until Microsoft Windows 10 update.
    So let me know what updates you made, you could use Get-Hotfix cmdlet by PowerShell to get hotfixes, or updates, that are installed on the local computer.
    Or if you made it on work laptop, please mark it.

    When you find the update file, please try to uninstall it manually and restart the system to see RDP is gonna work.
    Please reply back with your results.

    If the answer is helpful, please click "Accept Answer" and upvote it.

    Best regards

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  1. Daniel Flak 21 Reputation points
    2021-05-24T17:27:57.99+00:00

    This is a list of the hot fixes that were installed on my computer. I don't think the Security Updates "count" - The normal updates were on 3/13 but my problem didn't start happening until about a month later.

    Local Machine

    Source Description HotFixID InstalledBy InstalledOn

    DAN-TOWER Update KB4601554 NT AUTHORITY\SYSTEM 3/13/2021 12:00:00 AM
    DAN-TOWER Update KB4577586 NT AUTHORITY\SYSTEM 3/13/2021 12:00:00 AM
    DAN-TOWER Security Update KB4580325 NT AUTHORITY\SYSTEM 2/10/2021 12:00:00 AM
    DAN-TOWER Update KB4589212 NT AUTHORITY\SYSTEM 3/13/2021 12:00:00 AM
    DAN-TOWER Security Update KB4598481 NT AUTHORITY\SYSTEM 2/9/2021 12:00:00 AM
    DAN-TOWER Security Update KB5003173 NT AUTHORITY\SYSTEM 5/13/2021 12:00:00 AM
    DAN-TOWER Security Update KB5003242 NT AUTHORITY\SYSTEM 5/12/2021 12:00:00 AM

    Work Machine

    Source Description HotFixID InstalledBy InstalledOn

    PTP2Z83TC2 Update KB4601554 NT AUTHORITY\SYSTEM 4/28/2021 12:00:00 AM
    PTP2Z83TC2 Update KB4562830 NT AUTHORITY\SYSTEM 4/27/2021 12:00:00 AM
    PTP2Z83TC2 Update KB4577586 NT AUTHORITY\SYSTEM 4/28/2021 12:00:00 AM
    PTP2Z83TC2 Security Update KB5003173 NT AUTHORITY\SYSTEM 5/13/2021 12:00:00 AM
    PTP2Z83TC2 Security Update KB5003242 NT AUTHORITY\SYSTEM 5/13/2021 12:00:00 AM

    I checked all these updates, none of them mention anything about remote access. There's an update from Intel for the processor, removal of flash player and other miscellaneous fixes. The unique update on the work computer has to do with the number of restarts a computer has to do when installing updates.

    Because of the timing and the descriptions of the fixes, I don't think that the Windows Update was the cause of the problem and the issue is coincidental.

    Thanks for your suggestions, but I'm not going to risk breaking something that sort of works to fix what is an inconvenience.

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  2. Daniel Flak 21 Reputation points
    2021-05-24T18:17:05.097+00:00

    I found the solution. Abandon the Windows application and go to the Microsoft Store and download the application there. It is highly configurable and is easier to navigate back and forth between local and remote systems.

    https://www.microsoft.com/en-us/p/microsoft-remote-desktop/9wzdncrfj3ps?activetab=pivot:overviewtab