Battery does not increase nor decrease while charging

Question

My laptop was working fine until yesterday, But suddenly when i try charging it the battery does not go up neither it decreases. I’m confused on what to do any advice would be helpful.( this is a new laptop and charger so im sure the issue is not that)

Answer 1

If you have OneDrive, you can go to www.onedrive.com, up load it, then generate a share link and send me the link in a reply.

You can do that with Google drive too, just make sure you edit the access, so I can view it. Thanks!

Answer 2

No worries. I have the report, how do I send it to you?.

Answer 3

Sorry, I know the heading of this instruction is for Windows 11, but the instruction is the same for Windows 10.

Answer 4

The computer doesn’t turn off but the battery percentage isn’t increasing and when I take it out the battery it keeps decreasing. I’m using windows 10 so I can’t do that

Answer 5

Hello, this is Emily.

If you disconnect the charger, does the computer turn off right away?

Can you use this instruction https://support.microsoft.com/en-us/windows/car....

Specifically use this heading: Get a detailed battery report in Windows 11 to generate a report, then share the report via OneDrive link, so I can review it.

Thanks!