Folder redirection and mstsc.exe crashing

Question

Hi There.

I'm encountering issues with a user on W11Business (23H2) where MSTSC crashes and closes the RemoteAPP connection. There are several folders being redirected to an RDS Server operating on 2022 DC. Strangely, each time the process crashes, there's a warning log concerning Folder Redirection.

Warning Log:

The folder redirection policy hasn't been applied. It's been delayed until the next sign-in because the group policy sign-in optimization is in effect.

Crash Log:

Faulting application name: mstsc.exe, version: 10.0.22621.3672, time stamp: 0xafe3279a

Faulting module name: ntdll.dll, version: 10.0.22621.3733, time stamp: 0x67ca8829

Exception code: 0xc0000409

Fault offset: 0x000000000008f0bf

Faulting process id: 0x0x46A8

Faulting application start time: 0x0x1DADC4F3776E753

Faulting application path: C:\Windows\System32\mstsc.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: be346920-f95e-45e5-8454-21870924a676

Faulting package full name: 

Faulting package-relative application ID: 

Have another user running W11 Business without any issues so far.

Already tried with DISM / SFC / Checked drivers and pending updates. Nothing really showed up.

Any clue what could happen??

Answer 1

Good day Agustin! I would suggest to post this query to our neighbor forum from the link below as this is best suited in there. They are more oriented on with regards to this type queries/issues and there will be IT Pros and Gurus/System Admins/IT Admins and the likes who has the same deployment or setup in this type of environment and are available that will be able to fulfill your query out there.

https://learn.microsoft.com/en-us/answers/ask

Regards,

Paul R.