JRE Installer crashing

Question

I want to install JRE on my computer, but I can't. I don't know what's wrong. When I try to install an older version of it (8u51) it works, but I want to make some mods in Minecraft, and the IDE does not support version that old.

I already tried booting in Safe Mode, but still no result. I used a third-party software called System Informer (a program that lets you view processes on windows with sub-processes) and I see that it starts a program called "WerFault" as a sub-process.

Answer 1

I'm sorry that you had problems trying the program, this may represent a real problem with your computer, did your problem improve after reinstalling your computer?

Also, since you may be interested, allow me to give you here a program to recover without reinstalling when you encounter this type of problem:

1. Press and hold the power button for 10 seconds to turn off your device.
2. Press the power button again to turn on your device.
3. Immediately after you see Windows start up (e.g., some devices show the manufacturer's logo on reboot), press and hold the Power button for 10 seconds to turn off your device.
4. Press the Power button again to turn on your device.
5. When Windows reboots, press and hold the Power button for 10 seconds to turn off your device.
6. Press the Power button again to turn on your device.
7. This time, allow the device to fully boot.
8. Select Advanced Options.

Now that you are in winRE, on the Select Options screen, select Startup Repair > Reboot > Advanced Options " > "Troubleshooting".

Answer 2

I tried the first methed, and it didn't work. I don't know if I want to do the second method, as I ran into a problem when I created a new account and a service called 'UserService' or something like that didn't start and I had to reinstall my PC.

Answer 3

Hello LeafGaming.

Welcome to the Microsoft community!

Thank you for your feedback, I noticed that you are experiencing problems with the JRE installer crashing and I understand your frustration.

1. Clean Start

You can refer to the following link to perform a clean boot.

How to perform a clean boot in Windows - Microsoft Support

Disclaimer: Clean Start is the process of booting Windows using a minimal set of drivers and startup programs so that you can determine if background programs are interfering with your game or program and to help you determine the cause of the problem. "The steps of Clean Start may seem complicated at first glance, but to avoid any hassle, follow them in order, step by step, and it will help you get back on track.

2. Create a new local account

You can refer to the following link to create a new local account:

Manage user accounts in Windows - Microsoft Support

3. Consider if there is a problem with the configuration environment

If none of the above actions work, and the problem you mentioned about the error may not be caused by the operating system, you may consider going to the official website for more technical help.

For this issue, please allow me to provide the following URL, where there are more specialized technical support staff that may be able to help you with the problem you are experiencing:

Microsoft Learn: Build skills that open doors in your career

If I have misinterpreted anything, please point it out.

Sincerely

Daphne-MSFT|Microsoft Community Support Specialist